2016
DOI: 10.1504/ijpp.2016.079750
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Building innovative public institution

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“…Yet, cultural aspects and local management settings should be taken into account: even if many authors describe that the introduction of “team-based” management and optimization of processes may improve the governance and management of an institution ( 31 , 54 ), Song ( 64 ) shows that such strategy may not be effective in a historical hierarchical administration setting. Leaders can encounter challenges to convince staff that changes are possible and can be positive, and that “new autonomies” for staff due to decentralization process demand higher accountability of results at lower levels – yet, these processes can be facilitated ( 79 ).…”
Section: Resultsmentioning
confidence: 99%
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“…Yet, cultural aspects and local management settings should be taken into account: even if many authors describe that the introduction of “team-based” management and optimization of processes may improve the governance and management of an institution ( 31 , 54 ), Song ( 64 ) shows that such strategy may not be effective in a historical hierarchical administration setting. Leaders can encounter challenges to convince staff that changes are possible and can be positive, and that “new autonomies” for staff due to decentralization process demand higher accountability of results at lower levels – yet, these processes can be facilitated ( 79 ).…”
Section: Resultsmentioning
confidence: 99%
“…Innovations are determinants of good service provision of an institution ( 31 , 56 ), and can as well contribute to increased transparency and, consequently, to the reduction of fraud and corruption. The use of new technologies (digitalization) enables institutions to “implement governmental information reforms more efficiently and effectively” ( 79 ) and simplifies the interface between citizens and the state ( 31 ).…”
Section: Resultsmentioning
confidence: 99%
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