Building Personal and Professional Resources of Resilience and Agility in the Healthcare Workplace

Abstract

This article describes the rationale, implementation and results of a pilot study evaluating the personal and organizational impact of an educational intervention on the stress of health team members. The compelling imperative for the project was to find a positive and effective way to address the documented stress levels of healthcare workers. Pilot study of oncology staff (n=29) and healthcare leaders (n=15) exploring the impact of a positive coping approach on Personal and Organizational Quality Assessment-Revised (POQA-R) scores at baseline and 7 months using paired t-tests. Personal and organizational indicators of stress decreased in the expected directions in both groups over the time intervals. The majority of POQA-R categories were statistically significantly improved in the oncology staff, and many of the categories were statistically significantly improved in the leadership group. The findings from this project demonstrate that stress and its symptoms are problematic issues for hospital and ambulatory clinic staff as evidenced by baseline measures of distress. Further, a workplace intervention was feasible and effective in promoting positive strategies for coping and enhancing well-being, personally and organizationally.

Fundamentals of Client-Therapist Rapport

“…11 The hand therapist might choose to address the following reflections to support the artistry of caring: "What are the unique attributes of this client and this situation? It is a good idea to confirm or validate verbally what you understand from the client's expression.…”

Agility assessment using fuzzy logic approach: a case of healthcare dispensary

“…Though the concept originated in manufacturing sector, it was found beneficial in service sectors as well; especially in healthcare sector [4]. Many studies and found that agile practices can help the healthcare organizations to meet the service demand which changes quickly and unpredictably and at the same time retain the competitive advantage over other players in the market [5, 6]. In addition, resilience and agility were found to be extremely crucial in healthcare [5].…”

“…Many studies and found that agile practices can help the healthcare organizations to meet the service demand which changes quickly and unpredictably and at the same time retain the competitive advantage over other players in the market [5, 6]. In addition, resilience and agility were found to be extremely crucial in healthcare [5]. Many studies in literature discussed how agility capabilities can help up-gradation of healthcare service quality [6].…”

Bibliotherapy-based Wellness Program for Healthcare Providers: Using Books and Reading to Create a Healthy Workplace

“…Research shows that employer-sponsored wellness programs contribute to the overall health and well-being of their employees, improve employee productivity and retention, and reduce absenteeism and health care costs [1][2]. Studies explore various ways of promoting positive strategies for coping and building individual and organizational resilience, which are considered important factors that influence the health and productivity of healthcare workers [3][4][5][6][7][8]. Resilience is defined as "the process of effectively negotiating, adapting to, or managing significant sources of stress or trauma" [9].…”