Building Soft Skills as The People-Job Fit to Overcome Counterproductive Work Behavior in Credit Assessment Banking sector: A Literature Review

Abstract

Abstract-Skills have been identified as a factor that has a role in work performance. Skills which are categorised into hard and soft skills play a beneficial role in determining the fit of people and the job at work while assessing credit, especially when they have to follow so many phases in assessing the information of the bank's customers. Many research findings show that soft skills have played more important roles than hard skills. A literature search was conducted to gather research from 1984 to 2016. This literature review discusses theories that focus on the urgency of soft skills for bankers and how they can be very beneficial to overcome counterproductive work behaviours. This review indicates that the lack of soft skills can have an impact on deviations in work behaviour since soft skills are intangible skills which relate with other people. In the banking sector, the job demands vary and cannot be neglected; they affect people in doing their job, as people always work with others. Furthermore, the concept can also be used to view how people-job fitness relates to soft skills. Journal reviews on counterproductive work behaviours have been elaborated on to find the relationship to bankers' soft skills. Some discussions and suggestions related to soft skills have also been provided for further research.