Building the hybrid organisation through ERP and enterprise social software

Abstract

A B S T R A C TThis research traces the implementation of an information system in the form of ERP modules covering tenant and contract management in a Chinese service company. Misalignments between the ERP system specification and user needs led to the adoption of informal processes within the organisation. These processes are facilitated within an informal organisational structure and are based on human interactions undertaken within the formal organisation. Rather than to attempt to suppress the emergence of the informal organisation the company decided to channel the energies of staff involved in informal processes towards organisational goals. The company achieved this by harnessing the capabilities of what we term a hybrid ERP system, combining the functionality of a traditional (formal) ERP installation with the capabilities of Enterprise Social Software (ESS). However the company recognised that the successful operation of the hybrid ERP system would require a number of changes in organisational design in areas such as reporting structures and communication channels. A narrative provided by interviews with company personnel is thematised around the formal and informal characteristics of the organisation as defined in the literature. This leads to a definition of the characteristics of the hybrid organisation and strategies for enabling a hybrid organisation, facilitated by a hybrid ERP system, which directs formal and informal behaviour towards organisational goals and provides a template for future hybrid implementations.

Investigating the Impact of Critical Factors on Continuous Usage Intention towards Enterprise Social Networks: An Integrated Model of IS Success and TTF

“…On the other hand, the function of ESNs is to support the completion of tasks and promote collaboration among organizations [53,54]. Apart from the system technology, factors that influence mutual collaboration among ESN users is also an important issue requiring further research.…”

Pengaruh Budaya dan Lingkungan dalam Menentukan Keberhasilan Implementasi Sistem

“…Riset terdahulu yang juga membahas mengenai ERP dibahas pada riset [4], [5] yang dipengaruhi oleh faktor budaya industri di Tiongkok, kemudian riset faktor budaya secara umum pada implementasi ERP yang dilaksanakan oleh banyak peneliti [12]- [15]. Pada riset [6] ERP dipengaruhi oleh faktor lingkungan di suatu rumah sakit, dan beberapa riset di suatu industri multinasional secara umum [16]- [18].…”

“…Riset yang dilaksanakan Shao [5], Mamoghli [23] menjelaskan pentingnya faktor keberhasilan dukungan top management. Riset yang dilaksanakan Greasley [15], Fernandez [13], Gabryelczyk [12] menjelaskan pentingnya faktor keberhasilan terhadap pemanfaatan teknologi.…”

“…Jurnal Jumlah ERP Implementation [16]- [18], [26] 4 ERP Critical success factor [11], [12], [21], [23] 4 ERP implementation & organizational culture [11], [13]- [15], [22], [27] 6…”

The Mobile Application Social Mode of Manufacturing Enterprise under the Environment of Mobile Internet

“…Richter [7] thinks that different enterprise will get different benefits after deploying ESN. To solve the problem that the ERP system fails to meet user needs in informal organization processes, Greasley [8] puts forward a hybrid ERP system that combines the function of a traditional ERP with the capabilities of enterprise social software.…”