Bulk water services delivery challenges in the Dr. Ruth Segomotsi Mompati district municipality in South Africa's North West Province

Abstract

This study thoroughly examines the difficulties in providing bulk water services in Dr. Ruth Segomotsi Mompati district municipality in the North West Province, with the end goal of giving comprehensive suggestions for operational and strategic improvements. The study adopted a qualitative research approach, employing semistructured interviews for gathering data from officials of various municipalities responsible for overseeing infrastructure within the geographical confines of the municipalities they serve. The findings identified themes indicative of the focus areas contributing to the bulk water services delivery challenges. These emphasized the importance of fostering a collaborative work environment, thus promoting organizational learning, and implementing effective change management to elevate service delivery standards. It identifies the necessity for heightened operational efficiency and advocates for a cultural shift within municipal operations. Strategic planning, marked by the creation and regular refinement of master plans, is highlighted alongside the implementation of robust project management practices. The study emphasizes the critical need for synchronizing municipal planning processes with statutory requirements and the changing demands of the local community. The research advocates for a flexible and responsive approach to master planning, which is indispensable for adapting to shifts in administrative frameworks and community needs. The study recommends the development of a dynamic master plan for water services, one that is regularly reviewed and updated to reflect the evolving legislative landscape and community priorities. It also suggests that municipal authorities should ensure that the planning process remains inclusive and responsive to the residents' needs. Furthermore, training and capacity‐building initiatives for municipal officials could be instrumental in enhancing their ability to adapt to these changing demands and legislative environments.