“…In terms of outcomes, most victims of bullying and mobbing have been reported to experience feelings of inferiority in defending themselves, feelings of desperation and total helplessness, stress symptoms such disturbed sleep, recurring unpleasant nightmares, generalized anxiety disorder, difficulty falling asleep, moodiness, persistent symptoms of increased psychological arousal, incontinence, poor concentration, irritability, exaggerated startle responses, increased physiological reactivity when exposed to stimuli suggestive of the traumatizing problems and excessive feelings of guilt (Björkgvist, Osterman, & Hielt-Bdck, 1994; Einarsen, 1999; Einarsen & Skogstad, 1996; Randall, 1997). Using the Work Harassment Scale, Björkgvist et al (1994) revealed experiences of insomnia, apathy, lack of concentration, post-traumatic stress disorder, social phobia, depression, anxiety and aggression.…”