Business Process Automation

Mohapatra, Bharati; Mohapatra, Sanjana; Mohapatra, Sanjay

doi:10.1108/978-1-80455-143-120231004

Cited by 3 publications

(4 citation statements)

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“…Autonomization of hotel enterprises as a result of using the indicated solutions will bring significant benefits from the perspective of changes in the employment structure and minimization of operating costs. The use of automation and robotization to perform repetitive processes also enables hotel managers to: (1) Shift employees from positions requiring the performance of routine tasks to strategic activities affecting the achievement of competitive advantage; (2) Elimination of imperfections usually resulting from the employee's lack of involvement in the tasks performed; (3) Speeding up the execution of tasks thanks to the repeatability of the robot's actions; (4) Standardization of processes by developing detailed procedures and description of the workflow in automated processes; (5) The relatively short-term implementation phase, which ensures a quick return on investment; (6) Changing the hotel business model from digital to autonomous; (7) Full control of the tasks performed in the hotel; (8) Use of ICT infrastructure and owned mobile devices; (9) Reduction of the number of errors in the hotel guest service process; (10) Reduction of the number of errors, i.e., increasing the efficiency of processes.…”

Section: Discussionmentioning

confidence: 99%

“…RPA, on the other hand, is a process that engages in performing complex tasks using software, robots, and artificial intelligence (ALI) technology, including Optical Character Recognition (OCR) systems and decision-making models to automate business tasks and processes. Automation concerns routine, repetitive activities performed as individual tasks or entire processes [10].…”

Section: Literature Reviewmentioning

confidence: 99%

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Autonomous Enterprise as a Model of Hotel Operation in the Aftermath of the COVID-19 Pandemic

Sztorc

2021

Sustainability

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The article aims to identify modern technological solutions in the field of automation and robotization of business processes that change the way hotel enterprises operate in the face of the global COVID-19 pandemic. Therefore, the research problem was expressed in the form of a question: what tools favor the dynamic digital transformation of hotel functioning models and the implementation of the paradigm of intelligent and autonomous entities operating in the conditions of the COVID-19 pandemic on the hotel market? During the empirical research, the use and implementation of new solutions in the field of innovative technologies supporting the optimization of processes taking place in hotel enterprises were considered. In addition, technologies and tools were identified that are considered strategic from the perspective of implementing the concept of an autonomous hotel carried out under the influence of the crisis related to the COVID-19 pandemic. Due to the specific purpose of the article, a survey was conducted using the questionnaire method with the Computer Assisted Web Interview technique alongside a self-developed questionnaire. The survey was carried out in June-September 2021 among 462 representatives of hotel companies operating in the three-, four- and five-star standards. The results of the diagnostic survey were statistically analyzed using the Statistica and RStudio software packages. To interpret the obtained data, the descriptive method, principal component analysis, and cluster analysis were used. As a result of the conducted research, it was noticed that the COVID-19 pandemic obligated hotels to automate processes that made it possible to connect devices within digital ecosystems and to optimize processes inside vertical and horizontal value chains. Such activities enabled the creation of a new model of hotel functioning referred to as an autonomous enterprise. Nowadays, one of the most important strategic behaviors of hotel entities is the ability to quickly counteract crises resulting from the COVID-19 pandemic and the related choice of the right course of action, as well as the ability to immediately make the right decisions. The research results may motivate the implementation of new technologies in the area of transforming and developing digital business models by hotels. The issues presented in the article are an attempt to fill the gap by pointing out practical experiences related to the use of individual technological solutions and their effectiveness in process automation and implementation of autonomous models of functioning of entities in the hotel services sector.

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Section: Discussionmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Autonomous Enterprise as a Model of Hotel Operation in the Aftermath of the COVID-19 Pandemic

Sztorc

2021

Sustainability

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“…[4][5][6][7][8]10,11 Over the past decade, the need to highly automate healthcare processes has been recognized by many healthcare providers, aiming to attain higher levels of efficiency, productivity, reliability, and cost-effectiveness of healthcare services. 12 BB&T services are a key complex functional and operative part of the national healthcare systems, along with the increasing number of deployed BB&T national centers, and the stringent quality requirements of both timely and safe delivery of blood product to recipients. Accordingly, there are complex processes underlying BB&T, with complex relationships between them.…”

Section: Introductionmentioning

confidence: 99%

Informing the State of Process Modeling and Automation of Blood Banking and Transfusion Services Through a Systematic Mapping Study

Elhaj,

Odeh,

Tbaishat

et al. 2024

JMDH

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Purpose The current state of the art in process modeling of blood banking and transfusion services is not well grounded; methodological reviews are lacking to bridge the gap between such blood banking and transfusion processes (and their models) and their automation. This research aims to fill this gap with a methodological review. Methods A systematic mapping study was adopted, driven by five key research questions. Identified research studies were accepted based on fulfilling the following inclusion criteria: 1) research studies should focus on blood banking and transfusion process modeling since the late 1970s; and 2) research studies should focus on process automation in relation to workflow-based systems, with papers classified into categories in line with the analysis undertaken to answer each of the research questions. Results The search identified 22 papers related to modeling and automation of blood banking and transfusion, published in the period 1979–2022. The findings revealed that only four process modeling languages were reported to visualize process workflows. The preparation of blood components, serologic testing, blood distribution, apheresis, preparation for emergencies, maintaining blood banking and transfusion safety, and documentation have not been reported to have been modeled in the literature. This review revealed the lack of use of Business Process Modeling Notation (BPMN) as the industry standard process modeling language in the domain. The review also indicated a deficiency in modeling specialized processes in blood banking and transfusion, with the majority of reported processes being described as high level, but lacking elaboration. Automation was reported to improve transfusion safety, and to reduce cost, time cycle, and human errors. Conclusion The work highlights the non-existence of a developed process architectural framework for blood banking and transfusion processes, which is needed to lay the groundwork for identifying and modeling strategic, managerial, and operational processes to bridge the gap with their enactment in healthcare systems. This paves the way for the development of a data-harvesting platform for blood banking and transfusion services.

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“…• Controle de processo: garante que ativos operem contínua e previsivelmente dentro da faixa mais rentável, levando a uma maior produção de produtos ou serviços consistentes, com confiabilidade, produtividade e qualidade usando menos energia (MOHAPATRA, 2009).…”

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Gestão de dados de pesquisa no laboratório multiusuário de bioinformática da Embrapa

Torres¹,

Visoli²,

Falcão³

et al. 2022

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Direitos para esta edição cedidos à Atena Editora pelos autores. Open access publication by Atena Editora Todo o conteúdo deste livro está licenciado sob uma Licença de Atribuição Creative Commons. Atribuição-Não-Comercial-NãoDerivativos 4.0 Internacional (CC BY-NC-ND 4.0). O conteúdo do texto e seus dados em sua forma, correção e confiabilidade são de responsabilidade exclusiva dos autores, inclusive não representam necessariamente a posição oficial da Atena Editora. Permitido o download da obra e o compartilhamento desde que sejam atribuídos créditos aos autores, mas sem a possibilidade de alterá-la de nenhuma forma ou utilizá-la para fins comerciais.Todos os manuscritos foram previamente submetidos à avaliação cega pelos pares, membros do Conselho Editorial desta Editora, tendo sido aprovados para a publicação com base em critérios de neutralidade e imparcialidade acadêmica.A Atena Editora é comprometida em garantir a integridade editorial em todas as etapas do processo de publicação, evitando plágio, dados ou resultados fraudulentos e impedindo que interesses financeiros comprometam os padrões éticos da publicação. Situações suspeitas de má conduta científica serão investigadas sob o mais alto padrão de rigor acadêmico e ético.

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Business Process Automation

Cited by 3 publications

References 0 publications

Autonomous Enterprise as a Model of Hotel Operation in the Aftermath of the COVID-19 Pandemic

Autonomous Enterprise as a Model of Hotel Operation in the Aftermath of the COVID-19 Pandemic

Informing the State of Process Modeling and Automation of Blood Banking and Transfusion Services Through a Systematic Mapping Study

Gestão de dados de pesquisa no laboratório multiusuário de bioinformática da Embrapa

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