2020
DOI: 10.1007/978-3-030-45688-7_68
|View full text |Cite
|
Sign up to set email alerts
|

Business Process Modelling to Improve Incident Management Process

Abstract: Business process management (BPM) is an approach focused on the continuous improvement of business processes, providing for this a collection of best practices. These best practices enable the redesign of business processes to meet the desired performance. IT service management (ITSM) defines the management of IT operations as a service. There are several ITSM frameworks available, consisting in best practices that propose standardizing these processes for the respective operations. By adopting these framework… Show more

Help me understand this report

Search citation statements

Order By: Relevance

Paper Sections

Select...

Citation Types

0
0
0

Year Published

2021
2021
2024
2024

Publication Types

Select...
1
1

Relationship

0
2

Authors

Journals

citations
Cited by 2 publications
references
References 40 publications
0
0
0
Order By: Relevance