Business Process Outsourcing: A Case Study on Pakistanns Out-Bound Call Centers

Pakistan Jobs Diagnostic

“…46 Despite the low labor costs in Pakistan, workers' inadequate skills and a weak business environment (e.g., prompting concerns associated with the protection of intellectual property rights, infrastructure, and security) appear to be the main factors behind Pakistan's low ranking. 45 However, its subsector-call centers, where helpdesks, reservations, and customer services are handled-saw the most substantial growth in Pakistan with projected growth of 3 percent annually between 2015 and 2010 (Ahmed and Javed 2015). 46 2016 A.T. Kearney Global Services Location Index.…”