Business Process Re-Engineering and its Impact on Business Intelligence at Jordanian Commercial Banks

Abstract

This study aimed to investigate the impact of business process re-engineering on business intellegience at Jordanian commercial banks. business process re-engineering was measured through three dimensions: organizational structure redesign, change capability, and support and commitment top management. business intellegience was measured through three dimensions: competitive intelligence, future foresight, and business performance management. The study used the quantitative method, after obtaining the answers of 220 managers through an electronic questionnaire that was developed to collect the required data. A group of statistical methods were used, such as the mean, standard deviation, and simple and multiple regression coefficients. The study revealed that there are high application levels for the dimensions of business process re-engineering and dimensions of business intellegience at Jordanian commercial banks, and that there is a significant impact of business process re-engineering on business intellegience, and that business process re-engineering affects each dimension of business intellegience. It was found that there was a strong and statistically positive significant relationship between several variables of business process reengineering and business intelligencs.The study recommended enhancement of business process reengineering drivers including of top management commitment, organizational structure redesign, and change capability and since the practices leads to improved performance of business intelligence in the banks.