Business Process Re-engineering in Practice?An Example of A Medium-Sized Slovenian Company in Difficulties

Uršič, Duško; Anteric, Sandra; Mulej, Matjaž

doi:10.1007/s11213-005-2461-9

Cited by 8 publications

(7 citation statements)

References 9 publications

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“…In this area, the application of the concepts of systems thinking has contributed to the development of approaches such as Total Quality Management (TQM) (Bennett and Kerr 1996;Helzer 1994;Jackson 1995;Mulej and Rebernik 1994;Plenert 1995;Taiwo 2001), Business Process Management (BPR) (Ackermann et al 1999;Fowler 1998;Ursic et al 2005), Balanced Score Card (Kaplan and Norton 2007;Kunc 2008) and Enterprise Resource Planning (ERP) (Jacobs and Bendoly 2003). Many of these approaches draw on ideas not only from systems thinking but also from, economics, strategic management (Ackermann, Walls et al 1999;Evans et al 1995) and Information Systems (Ackermann, Walls et al 1999;Ormerod 1999b).…”

Section: Production Tqm Project Managementmentioning

confidence: 99%

“…Finally, there are many examples in the literature where the applications of TQM/BPR and systems thinking have extended beyond the traditional boundaries of operations and services (Hipkin and De Cock 2000;Ursic, Anteric et al 2005). In particular, there are examples of application in areas such as health (Angelis et al 1998;Ben-Tovim et al 2007;Benson and Harp 1994;Lane and Husemann 2008b), and in housing (Jackson et al 2008).…”

Section: Production Tqm Project Managementmentioning

confidence: 99%

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A review of the recent contribution of systems thinking to operational research and management science

Mingers

White

2010

European Journal of Operational Research

361

229

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The systems approach, or systems thinking, has been intimately connected with the development of OR and management science initially through the work of founders such as Churchman and Ackoff and latterly through innovations such as soft systems. In this paper we have undertaken a review of the contribution that systems thinking has been making more recently, especially to the practice of OR. Systems thinking is a discipline in its own right, with many theoretical and methodological developments, but it is also applicable to almost any problem area because of its generality, and so such a review must always be selective. We have looked at the literature from both a theoretical and an applications orientation. In the first part we consider the main systems theories and methodologies in terms of their recent developments and also their applications. This covers: the systems approach, complexity theory, cybernetics, system dynamics, soft OR and PSMs, critical systems and multimethodology. In the second part we review the main domains of application: strategy, information systems, organisations, production and operations, ecology and agriculture, and medicine and health. Our overall conclusion is that while systems may not be well established institutionally, in terms of academic departments, it is incredibly healthy in terms of the quantity and variety of its applications.

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Section: Production Tqm Project Managementmentioning

confidence: 99%

Section: Production Tqm Project Managementmentioning

confidence: 99%

A review of the recent contribution of systems thinking to operational research and management science

Mingers

White

2010

European Journal of Operational Research

361

229

View full text Add to dashboard Cite

show abstract

“…Most specialists agree with the idea that BPM is a set of tools and techniques needed to manage business processes efficiently (Huang et al, 2011;Lindsay et al, 2003). Through its use, BPM focuses on two main axes: the first axis is related to the identification, design, implementation, and execution of business processes in an organization (Guinot et al, 2016;Ursic et al, 2005), whereas the second axis is related to the interaction, control, analysis, and optimization of business processes in an organization (Smith, 2003;Vidalakis et al, 2013). As organizations grow more and more, business processes have been becoming more and more complex, and it has become necessary for organizations to focus their attention and efforts to make them more efficient (Rohloff, 2011;Wang & Wang, 2006).…”

Section: Evolution Of Bpmmentioning

confidence: 99%

Improving Business Processes in a Construction Project and Increasing Performance by Using Target Costing

et al. 2021

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This article demonstrates, on one hand, how organizations are able to optimize their business processes to streamline their activities and, on the other hand, how performance can be enhanced by using the target cost method in a construction project. Based on the analysis of national and international literature, the authors carried out a quantitative and qualitative study based on a questionnaire containing a set of four questions aimed at highlighting the issues mentioned in the launched objectives. Business process-specific steps in a construction project are described and analyzed. The case study outlines how to optimize business processes by using Swimlane charts and how to reduce operating costs by applying the target cost method. The article concludes with our conclusions about the real benefits of optimizing business processes in a construction project by using the target cost method and increasing the performance of entities in this field.

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“…Motivation, education and above all responsiveness are discussed as the conditions for being 'lean'. 6. Lean suppliers and lean design.…”

Section: Tools and Techniques A Short Overview Ismentioning

confidence: 99%

“…In 1996, the Slovenian economist Ursic [5] determined that 'Slovenian companies poorly understand and master those procedures, approaches, tools and methods that could enable greater competitiveness. In the following year the same author, together with his colleagues, published further research [6] exposing prevalent management methods within Slovenian companies' strategic management, benchmarking, such as the TQM, ISO 9000 and 20 Keys methods. What about 'lean' or 'six-sigma' or even 'lean six sigma' and 'design for six-sigma'?…”

Section: Introductionmentioning

confidence: 99%

An Instrument for Measuring the Degree of Lean Implementation in Manufacturing

Herzog¹,

Tonchia²

2014

SV-JME

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Despite lean thinking being a broadly accepted approach, there is still some confusion within present terminology regarding 'lean' and its issues. This paper presents the results of a research survey carried out within 72 medium and large-sized Slovenian manufacturing companies. The sample selection criteria adopted, together with the research items investigated, ensured a generic framework for our research. Eight crucial areas were identified based on a synthesis of 'lean' literature for assessing and measuring the degree of lean implementation within existing manufacturing systems: value concept and customers, value stream mapping (VSM), pull/kanban and flow, waste elimination, productive maintenance, just-in-time (JIT), employee involvement and the development of excellent suppliers (lean suppliers). Variables were constructed within these areas using Likert scales, and statistical validity and reliability analyses. For example, when measuring the developments of excellent suppliers the focus should be on three variables: on time deliveries, supplier relationships, and a skilled and loyal supplier. The results show that the developed variables can be important both for understanding 'lean' and measuring the degree of lean implementation within existing manufacturing systems.

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Business Process Re-engineering in Practice?An Example of A Medium-Sized Slovenian Company in Difficulties

Cited by 8 publications

References 9 publications

A review of the recent contribution of systems thinking to operational research and management science

A review of the recent contribution of systems thinking to operational research and management science

Improving Business Processes in a Construction Project and Increasing Performance by Using Target Costing

An Instrument for Measuring the Degree of Lean Implementation in Manufacturing

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