Can emergency dispatch communication research go deeper?

Perera, Nirukshi; Finn, Judith; Bray, Janet

doi:10.1016/j.resplu.2021.100192

Cited by 7 publications

(3 citation statements)

References 14 publications

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“…Although this is the first study to investigate neonatal temperature management advice given by EMS call-handlers, increasing attention is being paid to call-handler advice and interactions with patients, 28 especially during maternity cases. 17 Indeed, the HSIB report into ‘Maternity prearrival instructions by 999 call handlers’ 17 similarly found that the two triage systems in England provide different prearrival instructions for birth, associated with different implications and risk.…”

Section: Discussionmentioning

confidence: 99%

“…17 Indeed, the HSIB report into ‘Maternity prearrival instructions by 999 call handlers’ 17 similarly found that the two triage systems in England provide different prearrival instructions for birth, associated with different implications and risk. There is a growing body of evidence investigating the call-handler and caller interaction during EMS calls, 28 and this research should be considered in any proposed changes to emergency maternity prearrival advice. While much of the research into call-handler and caller interaction during the EMS call has focused on the out-of-hospital cardiac arrest (OHCA) scenario, these findings can be used to inform emergency maternity prearrival instructions and align with our own findings.…”

Section: Discussionmentioning

confidence: 99%

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Inequalities in birth before arrival at hospital in South West England: a multimethods study of neonatal hypothermia and emergency medical services call-handler advice

Goodwin,

Kirby,

McClelland

et al. 2024

BMJ Open

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ObjectivesTo examine inequalities in birth before arrival (BBA) at hospitals in South West England, understand which groups are most likely to experience BBA and how this relates to hypothermia and outcomes (phase A). To investigate opportunities to improve temperature management advice given by emergency medical services (EMS) call-handlers during emergency calls regarding BBA in the UK (phase B).DesignA two-phase multimethod study. Phase A analysed anonymised data from hospital neonatal records between January 2018 and January 2021. Phase B analysed anonymised EMS call transcripts, followed by focus groups with National Health Service (NHS) staff and patients.SettingSix Hospital Trusts in South West England and two EMS providers (ambulance services) in South West and North East England.Participants18 multidisciplinary NHS staff and 22 members of the public who had experienced BBA in the UK.Results35% (64/184) of babies conveyed to hospital were hypothermic on arrival. When compared with national data on all births in the South West, we found higher percentages of women with documented safeguarding concerns at booking, previous live births and ‘late bookers’ (booking their pregnancy >13 weeks gestation). These women may, therefore, be more likely to experience BBA. Preterm babies, babies to first-time mothers and babies born to mothers with disability or safeguarding concerns at booking were more likely to be hypothermic following BBA. Five main themes emerged from qualitative data on call-handler advice: (1) importance placed on neonatal temperature; (2) advice on where the baby should be placed following birth; (3) advice on how to keep the baby warm; (4) timing of temperature management advice and (5) clarity and priority of instructions.ConclusionsFindings identified factors associated with BBA and neonatal hypothermia following BBA. Improvements to EMS call-handler advice could reduce the number of babies arriving at hospital hypothermic.

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Section: Discussionmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%