Can intellectual capital promote the competitive advantage? Service innovation and big data analytics capabilities in a moderated mediation model

Al-Khatib, Ayman Wael

doi:10.1108/ejim-04-2022-0186

Cited by 75 publications

(50 citation statements)

References 185 publications

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“…Social capital is a social arrangement that generates social relationships to foster cooperation amongst people/companies and their networks (White, 2002;Alkhatib and Valeri, 2022;Fu et al, 2019). Also, it is significantly associated with the creation of social networks that provide individuals and population groups with positive economic and social benefits (Putnam, 2000;Naudé et al, 2014).…”

Section: Theoretical Frameworkmentioning

confidence: 99%

The interplay between digital social capital and family-owned SME performance: a study of social media business networks

Tiwasing

Kim²,

Sawang³

2022

JFBM

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PurposeThis paper aims to examine the relationship between being members of social media business networks and SME performance by comparing business performance between family-owned SMEs that are members and non-members of social media business networks.Design/methodology/approachThe analysis empirically draws on cross-sectional data of 9,292 English and Welsh family-owned SMEs from the UK's Government Small Business Survey 2015. Propensity Score Matching (PSM) is applied to control for selection bias and differences in firm characteristics before comparing business performance, measured in terms of annual turnover, sales-growth intention and innovation between family-owned SMEs that are members and non-members of social media business networks.FindingsThe findings show that family-owned SMEs that are members of social media business networks are more likely to have higher prior turnover and to grow their sales than non-members. Also, they are more likely to report being innovative in products and processes than non-members. The empirical results acknowledge the importance of online business networks and digital social capital on enhanced family-owned business performance.Originality/valueThis paper is the first to explore the comparative analysis of business performance between family-owned SMEs that are members and non-members of social media business networks. This paper is important for the development of family business research by providing a comprehensive evidence-based analysis regarding the importance of online business networks to improve family-owned business performance, given the significant contribution of digital business activities to the UK economy.

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Section: Theoretical Frameworkmentioning

confidence: 99%

The interplay between digital social capital and family-owned SME performance: a study of social media business networks

Tiwasing

Kim²,

Sawang³

2022

JFBM

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“…The operational staff should be made expert in their field to get the data insights into cost effective and technically feasible actions (Mikalef, Krogstie, Pappas, & Pavlou, 2020). The top management of hotel industry should focus on the development of talented , skilful and vigilant operational staff for performance enhancement (Alkhatib & Valeri, 2022).…”

Section: Theoretical Contributionsmentioning

confidence: 99%

Operational Level Big Data Management Capabilities and Innovation: A Case Study of Hotel Industry of Lahore, Pakistan

Hussain

Nisar

2022

REAL

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The computerization of business environment in developing countries like Pakistan specifically in hotel sectors raised the cutthroat competition and focused on the function of operational level big data management capabilities for knowledge creation to enhance radical, incremental and ambidextrous innovation. The study is supported with primary data collected from the operational level staff of hotel industry through survey questionnaire. The research sample includes 4 and 5 stars hotels located in Lahore city of Pakistan. The collected data is processed through Smart PLS-SEM after entering in SPSS. The results of the study recommend the presence of skilled operational staff is significant for creation of knowledge and development of radical, incremental and ambidextrous innovation in hotel industry. The knowledge creation provides cost effective ways and procedure to introduce new facilities and comforts to customers by utilizing their feedback through the availability of big data. The study contributes to the body of knowledge the impact of mediating variable of knowledge creation between innovation and skilled operational team of hotel industry.

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“…Firms in various sectors have become interested in improving and enhancing their environmental performance (Frare and Beuren, 2021) to meet new and different environmental challenges. With the data revolution and the Fourth Industrial Revolution, the importance of using big data (BD) to extract new information and insights that can provide business value for these firms (Al-Khatib and Valeri, 2022) has emerged. Firms' assimilation of information based on BD has improved the production capabilities of the manufacturing firms (Li et al, 2021), thus improving the efficiency of production processes and reducing waste and the life cycle of the product (Permatasari et al, 2022).…”

Section: Introductionmentioning

confidence: 99%

The impact of big data analytics capabilities on green supply chain performance: is green supply chain innovation the missing link?

Al-Khatib¹

2022

BPMJ

Self Cite

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PurposeThe objective of this paper is to examine the impact of big data analytics capabilities (BDAC) on green radical supply chain innovation (GRSCI), green incremental supply chain innovation (GISCI), and green supply chain performance (GSCP) in the context of a developing country, Jordan. In addition, the mediating effect of GRSCI and GISCI on the relationship between BDAC and GSCP is tested.Design/methodology/approachData collection is carried out through a survey with 303 respondents from manufacturing firms located in Jordan. Partial least squares-structural equation modelling approach is applied to analyse the collected data. Resource-based view and natural resource-based view theory form the adopted theoretical lens for this study.FindingsThe results reveal that BDAC positively and significantly affects GRSCI, GISCI, and GSCP. In addition, the results demonstrate that GRSCI and GISCI positively and significantly affect GSCP. Further, it is also found that GRSCI and GISCI positively and significantly mediate the relationship between BDAC and GSCP.Originality/valueThis study's author develops a theoretical and empirical model to investigate the relationship among BDAC, GRSCI, GISCI, and GSCP. This study offers new theoretical and managerial contributions that add value to the supply chain management literature by testing the mediation model in manufacturing firms located in Jordan.

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Can intellectual capital promote the competitive advantage? Service innovation and big data analytics capabilities in a moderated mediation model

Cited by 75 publications

References 185 publications

The interplay between digital social capital and family-owned SME performance: a study of social media business networks

The interplay between digital social capital and family-owned SME performance: a study of social media business networks

Operational Level Big Data Management Capabilities and Innovation: A Case Study of Hotel Industry of Lahore, Pakistan

The impact of big data analytics capabilities on green supply chain performance: is green supply chain innovation the missing link?

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