Can Patients Co-Create Value in an Online Healthcare Platform? An Examination of Value Co-Creation

Abstract

With the development of online healthcare services, patients could receive support and create value with other users on online healthcare platforms. However, little research has been conducted on the internal mechanisms of patient value co-creation from the perspective of online healthcare platforms. To analyze patient value co-creation in online healthcare platforms, this study explores the underlying mechanisms of patient value co-creation among patients. The results show that value co-creation includes patient citizenship behavior and participation behavior. Information quality, peer communication, and system quality influence functional experiences and emotional experiences. In addition, functional experiences and emotional experiences could influence patient value co-creation. This study clarifies the mechanism of value co-creation among patients and provides insight into value co-creation in online healthcare platforms.

Overcoming Challenges for Improved Patient-Centric Care: A Scoping Review of Platform Ecosystems in Healthcare

“…While digital technology has revolutionized the traditional modes of health service delivery [56], improving healthcare access and patient outcomes [57], reducing costs [23], [58], and overall healthcare efficiency [59], the evolution of ecosystems is yet to be fully witnessed in healthcare.…”

“…Digital technologies in healthcare range from tools and platforms, including electronic health records (EHR), mobile medicine, healthcare applications, wearable devices, artificial intelligence (AI), Internet of Things (IoT), and data analytics [23], [29], [56], [58]. These platforms provide patients with several functions, such as online consulting, information support, routine monitoring, and access to healthcare [56]. For care providers, the platforms present an opportunity to interact, exchange information, and co-create value [23], [56], [60].…”

“…These platforms provide patients with several functions, such as online consulting, information support, routine monitoring, and access to healthcare [56]. For care providers, the platforms present an opportunity to interact, exchange information, and co-create value [23], [56], [60]. Given its immense potential, Ding et al [56] have estimated the growth of digital products and services to a market share of 12% within the healthcare industry.…”

Using machine learning to explore the determinants of service satisfaction with online healthcare platforms during the COVID-19 pandemic

“…Patients, physicians, medical staff, and other stakeholders use these platforms to communicate and share healthcare information (Guo et al 2016 ). Compared to traditional health service modes, it optimizes the utilization of medical resources and simplifies the patient care process, providing communication between patients and physicians (Ding et al 2022 ; Guo et al 2016 ). Owing to limited and unevenly distributed medical resources, and the outbreak of the COVID-19 epidemic, online healthcare platforms are in huge demand (Jiang et al 2021 ).…”

Co-Creation and Evaluation of Online Care Maps for Children with Medical Complexity

“…Further study of this concept is needed to understand the feasibility and usability of online care maps in the care of CMC. Co-creation and development with caregivers and CTMs is necessary to create a tool that will add value to the child's care (7). Thus, the aims of the study were to 1) collaborate with caregivers and CTMs of CMC to design and develop an online care map creation tool and 2) to explore the usability and feasibility of the online care map from the perspectives of caregivers, health care providers, and non-healthcare providers.…”