Canonical correlation between job satisfaction and EFQM business excellence model

Tütüncü, Özkan; Küçükusta, Deniz

doi:10.1007/s11135-009-9269-0

Cited by 34 publications

(15 citation statements)

References 43 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…The vast majority of these publications have analysed the relationship between the EFQM excellence model and the key business results. In this regard, these works support the idea that working with the EFQM excellence model can contribute positively to evaluations made by stakeholders and to key performance results (Bou-Llusar, Escrig-Tena, Roca-Puig, & Beltrán-Martín, 2005, 2009Boulter, Bendell, Abas, Dahlgaard, & Singhal, 2005;Nabitz et al, 2009;Stewart, 2003;Tutuncu & Kucukusta, 2010). Another aspect that has been studied is the model's internal consistency and the evidence obtained supports the reliability and validity of the EFQM as a reference framework for the implementation, evaluation, and improvement of quality (Calvo-Mora, Leal, & Roldán, 2005;Bou-Llusar et al, 2009;Santos-Vijande & Alvarez-Gonzalez, 2007).…”

Section: Introductionsupporting

confidence: 53%

“…In this respect, Total Quality Management (TQM) philosophy is used by companies as a way to improve activities (internal efficiency) and the performance of these activities (external efficiency) (Alonso, Barcos, & Martín, 2006), allowing companies to achieve a significant improvement in employee satisfaction, customer satisfaction, and financial performance (Boulter, Bendell, & Dahlgaard, 2013;Fuentes, Montes, & Fernández, 2006;Nabitz, Jansen, Van der Voet, & Van den Brink, 2009;Sadikoglu & Zehir, 2010;Sharma, 2006;Tutuncu & Kucukusta, 2010;Vallejo et al, 2007). In order to evaluate firms according to the development of their TQM philosophy and system, several models such as the Deming Prize (DP Model) in Japan, the Malcolm Baldrige National Quality Award (MBNQA) Model in the USA, and the European Quality Award (EFQM excellence model) in Europe were created.…”

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Motivations for implementing TQM through the EFQM model in Spain: an empirical investigation

López

Bedia

López-Fernández

2015

Total Quality Management & Business Excellence

View full text Add to dashboard Cite

This paper presents the results of the empirical study conducted in 68 Spanish firms which are following the implementation process of the Total Quality Management (TQM) through the EFQM excellence model, according to the Excellence in Management Club (the official representative and partner of EFQM in Spain which is a non-profit making organisation with the aim of being the reference and meeting point for organisations on their way towards excellence). The objective of this paper is to analyse the motivations that lead Spanish firms to implement the TQM through the EFQM. First a review of literature is provided, followed by methodology which consists of a descriptive analysis and factor analysis in order to determine the importance and the structure of these motivations. Finally, cluster firms and these groups are analysed to establish their profile by cluster analysis. The results show that the most important motivations that drive firms to implement the TQM through the EFQM are internal motivations. The structure of motivations in these firms is made up of three groups: internal reasons, external reasons of requirements, and external market reasons.

show abstract

Section: Introductionsupporting

confidence: 53%

Section: Introductionmentioning

confidence: 99%

Motivations for implementing TQM through the EFQM model in Spain: an empirical investigation

López

Bedia

López-Fernández

2015

Total Quality Management & Business Excellence

View full text Add to dashboard Cite

show abstract

“…Despite its powerful analytical capabilities, we could find only one published article (Pannirselvam et al, 1998) to have used this method in the Baldrige model to date. Nevertheless, there are several studies utilising this technique in other excellence models such as EFQM (Bou-Llusar, Escrig-Tena, Roca-Puig, & Beltrán-Martín, 2005;Safari, Abdollahi, & Ghasemi, 2012;Tutuncu & Kucukusta, 2007, 2010, and in exploring relationships between quality management systems and performance excellence (Macinati, 2008).…”

Section: Introductionmentioning

confidence: 99%

A study of the Baldrige Award framework using the applicant scoring data

Karimi

Safari

Hashemi

et al. 2013

Total Quality Management & Business Excellence

View full text Add to dashboard Cite

The purpose of this research is to take an in-depth look at the Baldrige Award framework by analysing the nature and strength of relationships between the Baldrige criteria. This study facilitates the prominent role that quality awards such as the Baldrige play in the implementation of total quality management (TQM) systems. We aim to fill a gap in the literature by utilising the original independent review scores of the Baldrige Award applicants obtained from the National Institute of Standards and Technology. In addition, canonical correlation analysis is applied in order to evaluate the Baldrige Award framework from a new perspective. The findings confirm previous research that there is a strong relationship between all the Baldrige criteria. This paper specifically stresses the strong role of leadership in the Baldrige framework and provides managers with useful implications regarding the implementation of TQM practices. Companies need to bear in mind that concentrating on specific sections of the model is not adequate to attain excellence; instead a systematic approach that includes all elements of the framework should be adopted.

show abstract

“…Thus, numerous studies find evidence of the relationship between process management and employee results [50,[80][81][82][83], organizational results [59,84], and employee and customer results [47,50]. According to EFQM model, the critical factor 'process management' is the link between the rest of the CSFs considered in the model and business results.…”

Section: Tqm and Companies' Resultsmentioning

confidence: 99%

How Do Quality Practices Affect the Results?: The Experience of Thalassotherapy Centres in Spain

2017

View full text Add to dashboard Cite

Most thalassotherapy centres in Spain do not have any quality certification but they are carrying out several actions of quality management in an attempt to obtain better results. Consequently, the aim of this research is to study if the implementation of quality practices on thalassotherapy centres has the same impact on companies' results as on the results of those companies that got the quality certifications. In addition, the relationships between different factors considered are going to be studied. Our sample is composed of Spanish thalassotherapy centres, and the statistical technique used is based on structural equation modelling, in particular partial least squares (PLS) regression. The data were provided by the answers given by 31 managers (70.45% of the selected sample) to a structured questionnaire based on previous research and statistically validated. The results of this research allow us to conclude that these kinds of organizations have implemented informal practices to improve the quality of the service in terms of leadership, personnel management, alliances, and resources and show that the practices that have been carried out by these centres to enhance the quality of the service have an impact on companies' results. Managers of these kinds of establishments that want to improve customer results should focus their efforts on continuous improvement, whereas, if they are pursuing enhancement of other results, their efforts should be focused on process management.

show abstract

Canonical correlation between job satisfaction and EFQM business excellence model

Abstract: Job satisfaction, EFQM model, Business excellence, Canonical correlation,

Cited by 34 publications

References 43 publications

Motivations for implementing TQM through the EFQM model in Spain: an empirical investigation

Motivations for implementing TQM through the EFQM model in Spain: an empirical investigation

A study of the Baldrige Award framework using the applicant scoring data

How Do Quality Practices Affect the Results?: The Experience of Thalassotherapy Centres in Spain

Contact Info

Product

Resources

About