Capturing context: An exploration of service delivery networks in complex case management

Spurrell, Mark; Araújo, Luís; Proudlove, Nathan

doi:10.1016/j.indmarman.2018.06.011

Cited by 7 publications

(11 citation statements)

References 50 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Current research literature on industrial marketing in all of its different forms still plays an important role in academic scholarship. Recently, scholars (Pilon and Hadjielias, 2017; Spurrell et al , 2019; Schiavone and Simoni, 2019) have discussed how pharmaceutical companies have to deeply change their business models and their business relationships to survive. In this context, we proposed two different strategic paths to investigate combinations of ESG pillars that lead firms to achieve high levels of marketing performance by the largest EU pharmaceutical companies.…”

Section: Discussionmentioning

confidence: 99%

“…Generally, all health organizations, especially pharmaceutical firms, must redefine their strategies (Elton and O’Riordan, 2016) to change their business models and their business relationships to survive (Pilon and Hadjielias, 2017; Spurrell et al , 2019). For example, as noted by Wenzel et al (2014, p. 91), “an increasingly competitive environment, reduced drug pipelines, multiple patent expiries and payers’ increasing demands for outcomes-based evidence are all factors currently presenting challenges to the pharmaceutical industry”.…”

Section: Background and Literature Reviewmentioning

confidence: 99%

See 1 more Smart Citation

How do ESG pillars impact firms’ marketing performance? A configurational analysis in the pharmaceutical sector

Paolone

Cucari

et al. 2021

JBIM

View full text Add to dashboard Cite

Purpose This study aims to contribute to international doctrine by testing how environmental social governance (ESG) pillars can affect marketing performance in the pharmaceutical industry. Design/methodology/approach The authors follow a pioneering approach, using a fuzzy-set qualitative comparative analysis and data from the largest European listed companies belonging to the pharmaceutical industry in 2019. Specifically, the authors contribute to international doctrine by testing how ESG pillars can affect marketing performance by presenting two configurational paths that may help to clarify not only the individual role of the pillars but also how their interrelationships predict marketing performance. Findings The results identify two different causal configurations that lead to higher marketing performance. These configurations allow us to think more carefully about the role of ESG pillars in the pharmaceutical sector. These results could help managers reflect upon and justify their choice to invest in specific ESG pillars, highlighting the importance of the governance pillar. Originality/value To the best of the authors’ knowledge, this study is the first to use configurational analysis to investigate combinations of ESG pillars that lead firms to achieve higher levels of marketing performance.

show abstract

Section: Discussionmentioning

confidence: 99%

Section: Background and Literature Reviewmentioning

confidence: 99%

How do ESG pillars impact firms’ marketing performance? A configurational analysis in the pharmaceutical sector

Paolone

Cucari

et al. 2021

JBIM

View full text Add to dashboard Cite

show abstract

“…The initial themes and sub-themes derived from the literature review and were revised in the light of the ongoing analysis of empirical data when mismatches between theoretical and empirical patterns, in the form of templates, appears. For example, in their study on service delivery work in complex case management, Spurrell et al (2019) began with developing a template from the literature, including three themes that explain the network context: patient network perspective, commissioner network perspective, and clinical team network perspective. Their empirical data analysis suggests adding network interconnection as an additional perspective for understanding and researching context functioning.…”

Section: Interpreting and Theorizingmentioning

confidence: 99%

Qualitative research: extending the range with flexible pattern matching

et al. 2021

View full text Add to dashboard Cite

The flexible pattern matching approach has witnessed increasing popularity. By combining deduction with induction in logic, flexible pattern matching is well suited for exploration and theory development. The paper discusses its logic, advantages and process of this approach while offering a review of research adopting this approach. We also compare and contrast it with another popular qualitative data analysis technique, the grounded theory approach, to further ground the method on the established knowledge and elaborate its strength and fitting context. This paper advances the flexible pattern matching approach by suggesting a five-step roadmap to conduct qualitative research with the approach.

show abstract

“…The 2017 Global Monitoring Report, for instance, points out that half of the world cannot access basic health‐care services (WHO‐World Bank, ) and more than one quarter of the European population has unmet health‐care needs (European Patient Forum, ; Eurostat, ). To address these types of unmet social needs, organizations increasingly engage in the development of multiple interdependent services with a social objective (Spurrell, Araujo, and Proudlove, ). These social innovations are typically developed through a wide array of interested bodies operating in interorganizational networks and have been defined as new service constellations with a social objective (social NSCs; Agarwal and Selen, ; van Riel et al, ).…”

Section: Introductionmentioning

confidence: 99%

The Long and Winding Road: Building Legitimacy for Complex Social Innovation in Networks

Verleye¹,

Perks²,

Gruber³

et al. 2019

J of Product Innov Manag

View full text Add to dashboard Cite

Social innovations, which increasingly take place in interorganizational networks, occur in environments characterized by resource scarcity. To secure access to resources, social innovators need to establish legitimacy for their initiatives. Yet, empirical work investigating the process of establishing legitimacy for social innovation-also known as legitimation-is absent. This research aims to uncover how legitimacy is established when social innovations are developed, over time, through interorganizational networks. To investigate this process, the research adopts a longitudinal case study of a network of five market-leading organizations in the home care sector. A process-based analysis of evidence from 33 meeting observations, 45 in-depth interviews, and 249 documents reveals three novel findings. (1) The attainment of overall legitimacy depends on the establishment, over time, of three types of legitimacy targeted at different audiences. These are framed as building blocks oriented toward achieving interorganizational, multilevel, and external legitimacy. (2) The process of establishing legitimacy, across the building blocks, is underpinned by two dominant combinations of patterns-denoted as courting and demonstrating commitment. (3) Variation in two underlying mechanisms-conflicting tensions and role promotion-drives the enactment of these patterns across the different building blocks. The study's novelty lies in the extrication of critical types of legitimacy and dominant patterns and mechanisms which underpin the process of establishing legitimacy. It contributes to social innovation and innovation legitimation literature by providing a deep-grained understanding of the process to establish legitimacy within social innovations carried out through interorganizational networks. Practitioner Points• Managers and policymakers should be cognizant of the need to establish three types of legitimacy when developing social innovations in interorganizational networks: interorganizational, multilevel, and external legitimacy. • To establish different types of legitimacy, social innovators are advised to iteratively engage in combinations of actions akin to courting and demonstrating commitment. • Managers should avoid trying to speed up the development of social innovation, as this can cause resentment and ultimately slow down the legitimation. • If policymakers want to stimulate social innovation in interorganizational networks, they should launch incentives for iterative re-engagement in courting and demonstrating commitment to key bodies.

show abstract

Capturing context: An exploration of service delivery networks in complex case management

Cited by 7 publications

References 50 publications

How do ESG pillars impact firms’ marketing performance? A configurational analysis in the pharmaceutical sector

How do ESG pillars impact firms’ marketing performance? A configurational analysis in the pharmaceutical sector

Qualitative research: extending the range with flexible pattern matching

The Long and Winding Road: Building Legitimacy for Complex Social Innovation in Networks

Contact Info

Product

Resources

About