Case Studies in Service Innovation

Macaulay, Linda; Miles, Ian; Wilby, Jennifer; Tan, Yin Leng; Zhao, Liping; Theodoulidis, Babis

doi:10.1007/978-1-4614-1972-3

Cited by 5 publications

(3 citation statements)

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“…Soft System Methodology (SSM) adalah suatu metode yang digunakan dimana proses yang melibatkan lingkungan dengan hubungan relevan antara yang nyata dengan sistem (model konseptual), dengan tujuan dapat menemukan dan mendefinisikan masalah yang memberikan alternatif perubahan dari sistem sebelumnya (Hindle, 2012) Soft Systems Methodology (SSM) dapat digunakan sebagai cara untuk menggambarkan pendekatan dalam penyampaian knowledge dari proses sistem akademik.…”

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Penerapan Soft Sistem Methodelogy Pada Pengembangan Sistem Informasi Akademik (Studi Kasus di SMKN 6 Kota Bekasi)

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Leidiyana²

2021

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Academic information systems are important in teaching and learning activities, this is supported by adequate facilities and infrastructure. To support this, a system must be made that is able to assist in the teaching and learning process, namely by developing an academic information system. This development system uses the social system methodology method with the aim of helping the school's academic field achieve its goals and facilitate the teaching and learning process. This approach is designed using CATWOE analysis with components, namely customers, actors, the transformation process, world view, and the environment. The results of this study are able to answer the school's need for an effective and efficient system so that it can improve the performance of all school goals.

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Penerapan Soft Sistem Methodelogy Pada Pengembangan Sistem Informasi Akademik (Studi Kasus di SMKN 6 Kota Bekasi)

Hasan

Leidiyana²

2021

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“…However, given these dynamics, it has become ever more critical to value-co-create efficiently and effectively within international contexts. Unfortunately, service innovation research has primarily taken a Western perspective and empirical contexts, limiting the ability to explain service innovation more holistically, including the influence of institutions Macaulay et al, 2012;. Moreover, service design, a stream of the service innovation literature that focuses on the practical application of service innovation, has also only been applied to a limited degree within international contexts despite its ability to innovate services in culturally diverse and complicated contexts .…”

Section: Gap 2: Article 2 -International B2b Value Co-creation In Ser...mentioning

confidence: 99%

“…Challenges like (high-tech) commoditisation are accelerating, making it more complex for firms to remain competitive, which affects their resource integration patterns . In addition, service innovation research has recognised its Western bias, causing it to look outwards, particularly towards Asia, acknowledging its emerging importance for the global economy (Macaulay et al, 2012;.…”

Section: Conceptual Frameworkmentioning

confidence: 99%

Innovating the Invisible and Intangible - Value Creation in B2B Service

Struwe¹

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