Case Study: The Implications of Knowledge Management Tools on the Process of Overcoming COVID-19

Abstract

The main aim of this paper is to identify the most important issues and problems that we faced in the UAE in the case of coronavirus pandemic and try to come up with solutions that will enhance the overall response of organizations and individuals to this crisis. Moreover, we want to investigate the importance of knowledge management in spreading information regarding COVID-19 and how knowledge management has been used to manage this pandemic as it continues to manifest itself in several areas and different capacities. In addition, this paper will highlight the significance of effective management of knowledge and information with regards to COVID-19, and the extent to which the knowledge that has been shared widely through different platforms can help in resolving the pandemic. These findings will also enable identification of the efficacy of knowledge management and its achievements in dealing with previous pandemics in a manner that gauges the progressive stages of how it was implemented. The quantitative and qualitative data that was gathered through a survey helped us to identify the problems and uncover hidden issues faced by individuals and organizations. The recommended solution we thought the best in terms of cost and efficiency is deploying crisis management in a professional way using knowledge management tools in organizations in public society. We explained the full process of the solution in this paper and the plan of execution and implementation.

The Impact of Big Data Quality Analytics on Knowledge Management in Healthcare Institutions: Lessons Learned from Big Data's Application within The Healthcare Sector

“…Knowledge management is most important for the growth and sustenance of organizations (1)(2)(3). Researches state that the benefits of knowledge management can only be obtained if organizations invest in the technology and also emphasize and support the other elements at the organizational level such as the cultural, and managerial elements of the organization (4)(5)(6)(7)(8)(9)(10). A proliferation of information technology has led to knowledge being generated from millions and millions of sources.…”

Techniques and Technologies for Managing COVID-19 Related Knowledge: A Systematic Review

“…Within the view of the RBV, knowledge, as an intangible asset is one of the most important sources of proactiveness. Almatrooshi et al, (2021) highlighted the importance of knowledge as a critical factor of succeeding with the process of minimizing the damages caused by diseases such as COVID-19, EBOLA or SARS. The authors noted that this is where knowledge-based organizations benefit from KM techniques and technologies.…”

“…The authors noted that this is where knowledge-based organizations benefit from KM techniques and technologies. The authors noted that an organization with a good KM infrastructure will have the advantages as it was noticeable that they were more flexible and faced less issues with the sudden changes that happened with the pandemic of COVID-19 (Almatrooshi et al, 2021). According to Casalegno et al, (2021), researchers in the management and communication literature have argued that inefficiencies in communication and knowledge sharing, especially in emergency and crisis situations, can cause and intensify the knowledge gap among audiences, which can then lead to misbehaviours.…”