Challenges of using mobile devices in process industry

Abstract

Almost everyone today owns some type of mobile device that is not only being used for routine tasks such as making phone calls, but also for more advanced tasks such as social networking. Advances in hardware technology have seen the cost of mobile devices reduce considerably. However, even with the advanced capabilities and relatively low cost, there is still limited use of these devices in industrial environments. In this paper we discuss observations made from several field studies conducted that examine the challenges faced by personnel working in three different process industry environments. We then present design directions for how mobile devices could be used more effectively to enhance their work practice. This paper therefore provides both a rare glimpse for other researchers into industrial working conditions which are often difficult to gain access to, and a possible way forward for how mobile devices could effectively enhance users working experiences.