Change Management: Implementation and Benefits of The Change Control in the Information Technology Environment

Andrade, Paulo Roberto Martins de; Albuquerque, Adriano Bessa; Teófilo, Wesklei Dourado; Silva, Fátima Aguiar da

doi:10.5121/ijait.2016.6102

Cited by 4 publications

(3 citation statements)

References 8 publications

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“…HSP ITIL implementation project manager found that combining ITIL with other service quality and governance standards such as ISO standards, COBIT framework and Balance Score Cards have contributed to the project success. [43] suggested that COBIT and BAI06 is an essential combination for change management process.…”

Section: Discussion Of Findingsmentioning

confidence: 99%

Critical Success Factors for Information Technology Infrastructure Library Implementation in Public Service Organizations : An Exploratory Study

Mohammed¹

2018

IJAIT

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In recent years, market competitions and internal efficiency requirements derived many Information Technology (IT) functions to shift their paradigms from IT asset management to IT service management (ITSM). Consequently, a growing number of public and private organizations are implementing the ITIL (IT Infrastructure Library) "best practice" as a framework for improving IT service management processes. This paper presents an exploratory in-depth case study of two public service organizations in the kingdom of Saudi Arabia deemed successfully implemented ITIL V3 processes. The case studies identify several critical success factors (CSF) associated with ITIL implementation success. These CSF are then compared with factors identified in the literature to shed light on success factors and challenges to offer a learning experience for organizations currently undergoing or planning ITIL implementation.

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Section: Discussion Of Findingsmentioning

confidence: 99%

Critical Success Factors for Information Technology Infrastructure Library Implementation in Public Service Organizations : An Exploratory Study

Mohammed¹

2018

IJAIT

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“…The ITIL-based Multidimensional Incident Analytics Method is discussed by some researchers (Saarelainen & Jäntti, 2015). This paper (de Andrade et al, 2016) aims to demonstrate the advantages and outcomes of implementing a process for managing and controlling changes in the information technology environment of a large Brazilian government company through a case study. The implementation process was motivated by the following anticipated benefits: the improved connection between IT services and business by exercising greater control over the implementation of the changes, greater visibility into the changes, a reduction in the negative impact of the changes, a better assessment of the cost-benefit ratio of the change prior to its implementation, a reduction in cost, time, and rework, more stable services, and an increase in user productivity.…”

Section: Qualitative Analysismentioning

confidence: 99%

A-ITIL, ITIL and Agile Based Advanced Framework for Managing Software and IT Related Bau: A Systematic Literature Review

Peliarachchi,

Wijayanayake

2023

sljo-j-jdrra

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In today's rapidly evolving environment, two critical factors for organizations to maintain their competitive edge are speed to market and adaptability. Over the past ten years, a significant number of organizations have achieved success in delivering IT services by utilizing IT management frameworks. One widely adopted framework in this domain is ITIL, an abbreviation for the IT Infrastructure Library. ITIL serves as a guiding framework, facilitating the attainment of high-quality IT service management at an organizational level. When it comes to software development, it is crucial for managers and development teams to select an appropriate methodology that aligns with their project's needs. Agile software development is one prominent approach based on iterative and incremental development. It has gained significant prominence in the IT industry due to its ability to enhance project development processes. Combining ITIL and Agile methodologies has proven to be a valuable strategy for streamlining project development in the IT industry. This fusion results in what is known as the Agile-ITIL combined framework, often referred to as A-ITIL. This paper primarily focuses on the integration of ITIL processes with agile phases, shedding light on the amalgamation of ITIL and Agile with other frameworks and technologies. Furthermore, it examines the utilization of ITIL and Agile in various companies, offering valuable insights into how these methodologies can be applied effectively. Consequently, this publication is a valuable resource for researchers seeking comprehensive knowledge in the ITIL and Agile-related domains. It aims to identify potential avenues for future research and development in this dynamic field.

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“…Andrade & Abuguergue et al (2016) adds that implementation of the change management process is not complicated, but you should not expect its implementation from day to night. There is need to adapt the process to the culture and maturity of the company, requiring dedication, commitment and effort of everyone involved, so that we can break resistance and paradigms related to change with the use of the process (Andrade et al, (2016). Jaros (2010) argues that in order for organizations to not just survive but prosper, they must be knowledgeable about 'how to implement appropriate organizational changes that will be embraced by their employees' unfortunately, successful organizational change efforts are 'rare', with most failing to fulfill their promise.…”

Section: Implementation Of Changementioning

confidence: 99%

Role of Human Resource Management Function on Implementation of Change Among County Governments: Case Study of Kakamega County

WANDAKA

2016

strategicjournals.com

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Studies indicated that effective change management leads to higher likelihood of achievement of goals by organizations. The human resource is a very important element to any goals that an organization seeks to achieve, and the practices adopted by an organization assist the strategic change implementation process. This study therefore sought to ascertain the role that human resource functions have on implementation of change among county governments with reference to Kakamega County. The study was guided by the following specific objectives: to investigate the role of Employee relations practices on change implementation and to investigate the role of employee training on change implementation. The study utilized a case study research design using the simple random sample technique to select the sample. The target population was 3305 respondents that included 106 top management officers, 185 Middle level Management officers, 1000 supervisory staff and 2014 technical and support staff. Data was collected using questionnaires while secondary data was collected from official documents at the County Headquarters. The instruments were tested for reliability using a pilot study to pretest and validate the questionnaires. On the other hand, quantitative data collected was analyzed using SPSS (Version 20) and presented through percentages, means, standard deviations and frequencies. Content analysis data was coded and validated for accuracy then analyzed using descriptive statistics for each objective. The findings revealed that human resource management had significant positive role on the change implementation in Kakamega County.

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Change Management: Implementation and Benefits of The Change Control in the Information Technology Environment

Cited by 4 publications

References 8 publications

Critical Success Factors for Information Technology Infrastructure Library Implementation in Public Service Organizations : An Exploratory Study

Critical Success Factors for Information Technology Infrastructure Library Implementation in Public Service Organizations : An Exploratory Study

A-ITIL, ITIL and Agile Based Advanced Framework for Managing Software and IT Related Bau: A Systematic Literature Review

Role of Human Resource Management Function on Implementation of Change Among County Governments: Case Study of Kakamega County

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