Changes in Consumption Habits in Restaurant Diners before and during the COVID-19 Pandemic, in Cancun, Quintana Roo

Abstract

Diverse factors can influence consumers' purchase intention leading them to change their consumption habits. The COVID-19 disease has influenced the population's behavior patterns, lifestyle changes, and food consumption impacting the restaurant sector. This research is a non-experimental, cross-sectional with a quantitative approach. The correlational scope proved the association and variability referring to the consumption habits of diners in Cancun, Quintana Roo, showing the changes that defined this population before and during the pandemic. Significant variations showed up: the average group size for eating out during labor days leads to an estimate of a decrease of 44.1% in weekly income for restaurants derived from group behaviors. In their habits with friends and family, this same variable decreased by 56%.

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“…Según Reyes (2021), en los primeros dos meses de la pandemia, el 25% de los restaurantes a nivel mundial, tuvieron que cerrar debido al confinamiento, menos de la cuarta parte de los empleados se quedaron sin trabajo y el 65% percibía que si la situación continuaba para el 2021 no lograrían seguir en funcionamiento. De acuerdo a Berumen et al (2022) los hábitos de consumo de las personas que asistían a restaurantes cambiaron antes y durante la pandemia disminuyendo las visitas mientras ésta estuvo presente.…”