Changes in perceptions of airport services’ attributes: An assessment of the impacts of COVID-19

Lin, Yi‐Hsin; Wu, Hanjun; He, Hang; Tsui, Kan Wai Hong

doi:10.1016/j.tranpol.2023.07.013

Cited by 2 publications

(1 citation statement)

References 54 publications

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“…Hiney et al [37] explored the impact of the pandemic on airports and Irish airport stakeholder relationships. Furthermore, some authors investigated the effect of COVID-19 on aviation industries from various aspects, such as policies, revenues, or service attributes [38][39][40][41].…”

Section: Literature Review Regarding Airport Performancementioning

confidence: 99%

Exploring the Impact of Pandemic Measures on Airport Performance

Liou,

Chien,

Gudiel Pineda

et al. 2024

Aerospace

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The impact of COVID-19 measures on airport performance is obvious, and there have been numerous studies on this topic. However, most of these studies discuss prevention measures, the effects on airport operations, forecasts of economic impacts, changes in service quality, etc. There is a lack of research on the effects of various prevention measures on airport operations and the interrelationships between these measures. This study focuses on addressing this gap. In this study, an integrated approach is devised that combines the decision-making trial and evaluation laboratory (DEMATEL) method and interpretive structural modeling (ISM). This integrated method is useful for exploring the relationship between pandemic measures and airport performance as well as the complex relationship between them, and the combination of methods improves upon the shortcomings of the original models. This study reveals that mandating vaccination certificates for entry into a country is the most significant measure affecting airport performance. Additionally, aircraft movement at the airport has the greatest overall impact and can be considered the most crucial factor influencing airport performance from an operational standpoint. The findings show that both factors directly influence financial performance, as reflected in the net income. Some management implications are provided to mitigate the consequences of the measures taken to counter the pandemic crisis. This integrated approach should also assist authorities and policy-makers in planning cautious action for future crises.

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Section: Literature Review Regarding Airport Performancementioning

confidence: 99%

Exploring the Impact of Pandemic Measures on Airport Performance

Liou,

Chien,

Gudiel Pineda

et al. 2024

Aerospace

View full text Add to dashboard Cite

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Do We Scapegoat The Pandemic? Investigating The Changes in Satisfaction Drivers of Air Passengers With DWLS-SEM

İnce,

Atalık

2024

Journal of Aviation

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This paper aims to investigate whether there is an alteration in the drivers of air passenger satisfaction before and after COVID-19. We conducted the multigroup structural equation modelling with the diagonally weighted least squares estimation method as the variables are categorical. Lastly, we performed ANOVA to spot if there is a change in the drivers of passenger satisfaction between before and after the pandemic. The results suggest all service attributes have a significant impact on satisfaction in the pre-COVID-19 era. Even if it seems that in-flight entertainment and in-flight WiFi are not as influential as before in the post-pandemic, ANOVA results revealed the difference between the pre-pandemic and the new-normal period was not statistically significant. Accordingly, airlines should not ignore the need to improve service attributes, called premium services, and holistically improve service design. In addition, after value for money, the most important attribute for passengers is ground handling. Hence, speeding up the boarding process would return carriers in the form of more satisfied customers. To the best of our knowledge, this is the first paper employing Multigroup DWLS SEM to focus on changes in determinants of air passenger satisfaction in a holistic approach, focusing on pandemic periods.

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Changes in perceptions of airport services’ attributes: An assessment of the impacts of COVID-19

Cited by 2 publications

References 54 publications

Exploring the Impact of Pandemic Measures on Airport Performance

Exploring the Impact of Pandemic Measures on Airport Performance

Do We Scapegoat The Pandemic? Investigating The Changes in Satisfaction Drivers of Air Passengers With DWLS-SEM

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