Characterizing customer attrition mitigation strategies in container-based sanitation (CBS) organizations: the challenge of the public-private continuum
Rebecca Ventura,
Froggi VanRiper,
Amy Javernick-Will
Abstract:An estimated 3.6 billion people lack safely managed services globally, many of whom live in challenging urban contexts and face multiple barriers to accessing safely managed sanitation. These households need solutions that span the entire sanitation chain, from waste containment to waste treatment and disposal. Container-based sanitation (CBS) is one such solution. CBS organizations provide safely managed sanitation services to subscribers and largely depend on customers subscribing and remaining subscribed to… Show more
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