Chatbot Recommender Systems in Tourism: A Systematic Review and a Benefit-Cost Analysis

Camilleri, Mark Anthony; Troise, Ciro

doi:10.2139/ssrn.4320918

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Chatgpt: Technological Capabilities and Applications1

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2023

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Cited by 3 publications

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“…Chatbots have also been exploited in recommendation systems, to help users to interact more naturally while allowing companies to reduce human intervention (Jannach 2023). Tourism operators have been using chatbot-based recommender systems for customer service, e.g., to give suggestions for travel or hospitality services, but also to support decision about where to go on holiday and what to do during it (Camilleri and Troise 2023).…”

Section: Chatgpt: Technological Capabilities and Applicationsmentioning

confidence: 99%

ChatGPT for e-Tourism: a technological perspective

Mich

Garigliano²

2023

Inf Technol Tourism

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The interest around the conversational system ChatGPT has exploded since OpenAI launched the GPT-3 prototype at the end of November 2022. Applications of ChatGPT could be disruptive for the digital transformation processes, challenging societies, companies, and people in a possibly unprecedented way. Alongside remarkable performances, there are risks related to its intrinsic limitations. In this viewpoint paper we introduce ChatGPT, highlighting its main characteristics, with the aim of offering some general and preliminary guidelines for its adoption in the tourism field.

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Section: Chatgpt: Technological Capabilities and Applicationsmentioning

confidence: 99%