2021
DOI: 10.14254/2071-8330.2021/14-1/9
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Chronic diseases and labour resources: “Old and new” European Union member states

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Cited by 8 publications
(9 citation statements)
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“…Knowledge of information about the possibilities of increasing patient satisfaction and, thus, increasing the healthcare quality enables the creation of a competitive advantage for the healthcare facilities [ 11 ]. As patient satisfaction increases, trust is also built between the patient and the medical staff that helps to build loyalty bonds gradually and to increase the satisfaction of medical staff with their work [ 12 , 13 ]. Patient satisfaction thus becomes an essential part of a complex healthcare quality system.…”
Section: Introductionmentioning
confidence: 99%
“…Knowledge of information about the possibilities of increasing patient satisfaction and, thus, increasing the healthcare quality enables the creation of a competitive advantage for the healthcare facilities [ 11 ]. As patient satisfaction increases, trust is also built between the patient and the medical staff that helps to build loyalty bonds gradually and to increase the satisfaction of medical staff with their work [ 12 , 13 ]. Patient satisfaction thus becomes an essential part of a complex healthcare quality system.…”
Section: Introductionmentioning
confidence: 99%
“…In terms of non-objective criteria, patients usually assess the quality of nursing care based on how their needs are met throughout their illness, the level of nurses' professional sensitivity and attentiveness to their needs, nurses' behavior and activity, their neat physical appearance and polite speech. Patients in the hospital are very sensitive to the environment, nurses' behavior, the way they are provided with therapeutic and nursing interventions as well as with continuous information, their involvement in care, cooperation with both patients and their next of kin [21,22].…”
Section: Discussionmentioning
confidence: 99%
“…These diseases are characterized by both high mortality and a signifi cant degree of disability, limiting the possibilities of eff ective life and work of people of working age [18][19][20][21]. Poor health is currently indicated as one of the main causes of occupational deactivation of labor resources [22][23][24][25], and the relationship between the state of health of the society and its productivity is becoming the subject of an increasing number of studies [26][27][28][29]. The growing problem of employees' absence for health reasons (absenteeism) or their reduced productivity due to ill health (presenteeism) forces employers to use mechanisms to ensure the continuity of production processes [30][31][32][33].…”
Section: Introductionmentioning
confidence: 99%