“…It can be exemplified as a delay in receiving a certificate, wrong medicine in a public dispensary, inaction by law enforcement agencies, poor access to clean drinking water, and so on. Resentment in case of such service failures can be reflected by citizens through blaming service providers, (James et al, 2016), negative word of mouth to other citizens, exiting the service provider (Minelli & Ruffini, 2018), citizen raising a grievance with public authority and taking no action at all due to feedback barriers.…”