Citizens and e-Government: An International Comparison of the Demand-Side of e-Government

Botterman, Maarten; Ettedgui, Emile; Graafland, Irma; Ligtvoet, Andreas

doi:10.1007/10929179_81

Cited by 3 publications

(1 citation statement)

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“…Other studies have shifted the focus of their service delivery strategies from the organizational supply-side point of view to user-centric service provision, which scholars consider an important shift (Botterman et al, 2003, Lassnig and Markus, 2003, Christopher G, 2004, Seifert and Petersen, 2002, Christopher G, 2005. Yet other studies go even further in considering the user demand perspective and consider it as a critical determinant for the success of the online service delivery approach, deeming it useful for the sake of promoting user technology acceptance and innovation adoption (Christopher G, 2004, GraaflandEssers, 2003, Hinnant and O'Looney, 2003, Wendy, 2003.…”

Section: Revolution In Online Service Delivery Approachmentioning

confidence: 99%

Towards the innovation of an integrated ‘One-Stop-Shop’ online services utility management: Exploring customer’ technology acceptance

Hamad

Petri

Rezgui

et al. 2017

Sustainable Cities and Society

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Internet online service delivery has transformed the way people interact with technology, resulting in an exponential growth in the number of online users. Consumer characteristics and ways of providing services online have had a dramatic change on user acceptance and perceived value of technological innovation. Therefore, user perception is a vital issue in investigating user intentions in adopting online services.The scope of this paper is to examine the perceptions of adopters and non-adopters of online utility management, in terms of their experience towards existing service delivery approaches and their expectations of future innovations. User perceptions contribute to defining an initial roadmap for exploring the evolution of 'utilities service management' on the Internet while informing approaches to online service delivery.This highlights the general need for a value-added and integrated utilities service management solution as well as the specific demand of internet users for the integrated online delivery of utility services to serve their particular interests. This paper discusses several traditional approaches in related fields of electronic service delivery and demonstrates how the current situation demands a shift towards an integrated utilities service management solution that factors in the interests of all stakeholders.

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Section: Revolution In Online Service Delivery Approachmentioning

confidence: 99%

Towards the innovation of an integrated ‘One-Stop-Shop’ online services utility management: Exploring customer’ technology acceptance

Hamad

Petri

Rezgui

et al. 2017

Sustainable Cities and Society

View full text Add to dashboard Cite

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Adoption of electronic government services among business organizations in Singapore

Tung

Rieck

2005

The Journal of Strategic Information Systems

221

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Electronic Government Adoption Paradigms

Dwivedi

2011

Stakeholder Adoption of E-Government Services

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This chapter reviews literature on electronic-government (EG) and information and communication technology (ICT) regarding several management issues in general and adoption in particular. Since EG is a comparatively new area to investigate, many researchers have been addressing implementation, development, and adoption criteria. This chapter has five sections with sub-sections that delineate: 1) introductory information of EG development; 2) management issues related to EG; 3) EG implementation strategies and objectives; 4) design perspectives of adoption models, and 5) literature on online service quality, adoption, and related issues.

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Citizens and e-Government: An International Comparison of the Demand-Side of e-Government

Cited by 3 publications

References 0 publications

Towards the innovation of an integrated ‘One-Stop-Shop’ online services utility management: Exploring customer’ technology acceptance

Towards the innovation of an integrated ‘One-Stop-Shop’ online services utility management: Exploring customer’ technology acceptance

Adoption of electronic government services among business organizations in Singapore

Electronic Government Adoption Paradigms

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