Citizens' information behavior in relation to electronic-government services: a systematic review

Hertzum, Morten

doi:10.1108/jd-10-2021-0212

Cited by 4 publications

(1 citation statement)

References 72 publications

(121 reference statements)

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“…dan 3) reaksi lambat petugas layanan terhadap keluhan klien. Selanjutnya, (Brewer, 2007;Hertzum, 2022)…”

Section: Keluhan)unclassified

Responsivitas Dan Transparansi Pemerintah Kota Yogyakarta Dalam Menangani Keluhan

Syeftiani,

Saadah

2023

JIAP

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The purpose of this study is to discuss the responsiveness and transparency of the Yogyakarta City government in handling complaints in the 2013-2019 period. This study uses the theory of responsiveness and transparency in the delivery of public services. The research method used is qualitative with a case study approach. The results of the study show that the responsiveness and transparency of the Yogyakarta City government in handling complaints has not been maximized. In terms of responsiveness, it is indicated by the existence of complaints that have not been followed up by the government and the discovery of complaints that have the wrong destination (wrong address). Then, the Yogyakarta City government also has not created effective communication to coordinate resolving complaints involving several agencies/SKPD. Meanwhile, from a transparency standpoint, the Yogyakarta City government does not provide indicators of complaints that can be followed up by the Yogyakarta City Government. So that this causes the community not to know the criteria for complaints that can be followed up by the Yogyakarta City government.

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“…dan 3) reaksi lambat petugas layanan terhadap keluhan klien. Selanjutnya, (Brewer, 2007;Hertzum, 2022)…”

Section: Keluhan)unclassified

Responsivitas Dan Transparansi Pemerintah Kota Yogyakarta Dalam Menangani Keluhan

Syeftiani,

Saadah

2023

JIAP

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Research on information behavior in communities: a scoping review of community types, featured information behavior and research methods

Du,

Ke,

Chu

et al. 2024

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PurposeThis scoping review article examined research on information behavior in communities over the past two decades (2000–2023). The review aims to uncover the characteristics and types of communities studied, the featured information behaviors, and the research methods employed.Design/methodology/approachThe PRISMA-ScR guidelines were followed to conduct this review. Five databases were selected to search for relevant empirical research. A total of 57 studies met the inclusion criteria for review. Thematic synthesis was used to analyze the multidimensional findings of included studies.FindingsA steady increase in the number of articles is evident in the past two decades. The review suggests that information behavior in community studies involved collaboration from other disciplines, such as public health and business management. More than half of the communities studied are virtual communities (56.1%), followed by communities of identity, professional communities and support communities, communities of interest, geographic communities, and academic communities. There are overlaps among these categories. Information sharing (63.2%) and information seeking (57.9%) were the most studied behavior of communities, followed by information use, information needs, and information judgment. Questionnaires (38.6%) and interviews (35.1%) were the most commonly used data collection techniques in studying information behavior in communities. It is noteworthy that eleven (19.3%) mentioned utilizing community-engaged approaches.Originality/valueThis is the first scoping review to explore the intersecting constructs of community research and information behavior studies. We call for further research to understand the contextual factors that shape the community’s information environments and to increase awareness of the partnership between communities and researchers.

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Practical Application of Electronic Information Engineering Technology in Artificial Intelligence

Zhao,

Lian

2023

2023 International Conference on Network, Multimedia and Information Technology (NMITCON)

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Citizens' information behavior in relation to electronic-government services: a systematic review

Cited by 4 publications

References 72 publications

Responsivitas Dan Transparansi Pemerintah Kota Yogyakarta Dalam Menangani Keluhan

Responsivitas Dan Transparansi Pemerintah Kota Yogyakarta Dalam Menangani Keluhan

Research on information behavior in communities: a scoping review of community types, featured information behavior and research methods

Practical Application of Electronic Information Engineering Technology in Artificial Intelligence

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