Client’s Satisfaction with Waiting Time in HIV Treatment Centers: An Urban Rural Comparison in Anambra State, Nigeria

Abstract

Background: Patient satisfaction is very important in healthcare because a satisfied patient will be more cooperative with the medical team. Management of a chronic disease like HIV also needs as much cooperation from clients as possible because the treatment is for life. Waiting time has been reported by several studies as a major determinant of satisfaction in health facilities.

Satisfaction of antiretroviral therapy services and its associated factors among adult clients attending antiretroviral therapy in Woliso town, Ethiopia

“…In terms of waiting time, clients who waited less than 30 min to get services were 2.6 times more likely to be satisfied than those who waited more than or equal to 30 min. This is congruent with the studies conducted in Anambra State, Nigeria; Diredawa, eastern Ethiopia, and Hadiya Zone southern Ethiopia [ 14 – 16 ].…”