Co-design and Engineering of User Requirements for a Novel ICT Healthcare Solution in Murcia, Spain

Martínez, Roberto Fernández; Moreno-Muro, Francisco-Javier; Muñoz, Francisco José Melero; Bueno-Delgado, M. V.; Garrido-Lova, Josefina; Sánchez-Melero, María; Tuveter, Kuldar

doi:10.1007/978-3-030-91421-9_21

Cited by 5 publications

(4 citation statements)

References 7 publications

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“…In the Pharaon project, only the Murcian pilot site managed to conduct a completely virtual workshop with older adults ( Martínez et al, 2021 ). Therefore, more experience sharing is needed on the guidance of involving older adults in virtual co-creation workshops.…”

Section: Discussionmentioning

confidence: 99%

Involving Older Adults During COVID-19 Restrictions in Developing an Ecosystem Supporting Active Aging: Overview of Alternative Elicitation Methods and Common Requirements From Five European Countries

Mooses

Camacho²,

Cavallo

et al. 2022

Front. Psychol.

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BackgroundInformation and communication technology solutions have the potential to support active and healthy aging and improve monitoring and treatment outcomes. To make such solutions acceptable, all stakeholders must be involved in the requirements elicitation process. Due to the COVID-19 situation, alternative approaches to commonly used face-to-face methods must often be used. One aim of the current article is to share a unique experience from the Pharaon project where due to the COVID-19 outbreak alternative elicitation methods were used. In addition, an overview of common functional, quality, and emotional goals identified by six pilot sites is presented to complement the knowledge about the needs of older adults.MethodsOriginally planned face-to-face co-creation seminars were impossible to carry out, and all pilot sites chose alternative requirements elicitation methods that were most suitable in their situation. The elicited requirements were presented in the form of goal models. In one summary goal model, we provide an overview of common functional, quality, and emotional goals.ResultsDifferent elicitation methods were combined based on the digital literacy of the target group and their access to digital tools. Methods applied without digital technologies were phone interviews, reviews of literature and previous projects, while by means of digital technologies online interviews, online questionnaires, and (semi-)virtual co-creation seminars were conducted. The combination of the methods allowed to involve all planned stakeholders. Virtual and semi-virtual co-creation seminars created collaborative environment comparable to face-to-face situations, while online participation helped to save the time of the participants. The most prevalent functional goals elicited were “Monitor health,” “Receive advice,” “Receive information.” “Easy to use/comfortable,” “personalized/tailored,” “automatic/smart” were identified as most prevalent quality goals. Most frequently occurring emotional goals were “involved,” “empowered,” and “informed.”ConclusionThere are alternative methods to face-to-face co-creation seminars, which effectively involve older adults and other stakeholders in the requirements elicitation process. Despite the used elicitation method, the requirements can be easily transformed into goal models to present the results in a uniform way. The common requirements across different pilots provided a strong foundation for representing detailed requirements and input for further software development processes.

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Section: Discussionmentioning

confidence: 99%

Involving Older Adults During COVID-19 Restrictions in Developing an Ecosystem Supporting Active Aging: Overview of Alternative Elicitation Methods and Common Requirements From Five European Countries

Mooses

Camacho²,

Cavallo

et al. 2022

Front. Psychol.

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“…Questionnaires are also popular tools for gathering requirements as they can be distributed more conveniently, targeting a larger group of people [27]. Recently, co-design approaches with tools and methods that support broader user participation have been increasingly adopted [28][29][30]. Requirements elicitation activities are necessary before implementing the IRIS in South Africa because the IRIS will serve multiple stakeholders with unique expectations that the system must accommodate.…”

Section: Requirements Elicitationmentioning

confidence: 99%

Integrated Real-Time Information System for Public Commuting: Perspectives of Stakeholders in South Africa

Hlophe,

Afolayan,

Daramola

2024

IJTDI

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Decision-making while commuting in big cities is still challenging for many citizens in developing countries. The implementation of diverse transportation modes operating in silos combined with the inaccessibility of real-time travel information prevents commuters from these countries from making informed travel decisions. Commuters often have to choose the specific means of transport that will yield the highest value in terms of cost, safety, convenience, and timeliness among alternatives. This paper uses a case study of Cape Town in South Africa to explore stakeholders' perspectives on implementing an integrated real-time information system (IRIS) and the requirements that must be satisfied. We employed a qualitative methodology, utilising semi-structured interviews and codesign sessions as the means of data collection. Four categories of stakeholders associated with transportation, including taxis, trains, Bus Rapid Transit (BRT), and municipal buses, within the context of South Africa, participated in the study. The findings reveal that the commuters and the public transport operators agreed that challenges around socio-traffic incidents, infrastructure development, lack of technology resources and lack of real-time travel information are major concerns that must be addressed for successful IRIS implementation. Functional features, change management, data privacy, system integration and information sharing were the main priorities on the list of requirements. The study represents a first attempt at understanding the requirements of an IRIS from the stakeholders' perspective in the context of South Africa. It extends the discussion on using IRIS to support transportation in developing countries, which has received limited attention thus far in the literature. The study is relevant for developing futuristic policies, advanced infrastructure, and optimised service delivery in developing countries because it provides a good foundation for understanding the critical requirements for the design and development of IRIS.

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“…In [29], the authors summarized the co-design and user requirement engineering work carried out in the pilot study of the region of Murcia. During the co-design phase, the methodology for the co-design and representation of user requirements was defined as goal models with a set of components: functional goals, quality goals, and emotional goals, following work in [30].…”

Section: Engineering Of User Requirements In the Pharaon Murcia Pilotmentioning

confidence: 99%

“…Become involved in the health and care process; The results also helped in identifying, clarifying, and organizing the system requirements in the Murcia pilot through the definition of seven use cases and the associated technology requirements [29]:…”

mentioning

confidence: 99%

Design and Development of a Heterogeneous Active Assisted Living Solution for Monitoring and Following Up with Chronic Heart Failure Patients in Spain

Muñoz

Bueno-Delgado

Martínez

et al. 2022

Sensors

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Heart failure is the most common disease among elderly people, and the risk increases with age. The use of smart Internet of Things (IoT) systems for monitoring patients with chronic heart failure (CHF) in a non-intrusive manner can result in better control of the disease, improving proactive healthcare through real-time and historical patient’s data, promoting self-care in patients, reducing unneeded interaction between patients and doctors, reducing the number of hospitalizations and saving healthcare costs. This work presents an active assisted living (AAL) solution based on the IoT to provide a tele-assistance platform for CHF patients from the public health service of the region of Murcia in Spain, with formal and informal caregivers and health professionals also as key actors. In this article, we have detailed the methodology, results, and conclusions of the prevalidation phase for the set of IoT technologies to be integrated in the AAL platform, the first mandatory step before the deployment of a large-scale pilot that will lead to improving the innovation of the system from its current technology readiness level to the market. The work presented, in the framework of the H2020 Pharaon project, aims to serve as inspiration to the R&D community for the design, development, and deployment of AAL solutions based on heterogeneous IoT technologies, or similar approaches, for smart healthcare solutions in real healthcare institutions.

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Co-design and Engineering of User Requirements for a Novel ICT Healthcare Solution in Murcia, Spain

Cited by 5 publications

References 7 publications

Involving Older Adults During COVID-19 Restrictions in Developing an Ecosystem Supporting Active Aging: Overview of Alternative Elicitation Methods and Common Requirements From Five European Countries

Involving Older Adults During COVID-19 Restrictions in Developing an Ecosystem Supporting Active Aging: Overview of Alternative Elicitation Methods and Common Requirements From Five European Countries

Integrated Real-Time Information System for Public Commuting: Perspectives of Stakeholders in South Africa

Design and Development of a Heterogeneous Active Assisted Living Solution for Monitoring and Following Up with Chronic Heart Failure Patients in Spain

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