2004
DOI: 10.1108/10775730410493478
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Cognitive excellence: our people are our most important asset

Abstract: I once heard an employee say: “If this company would only treat me as well as they do their machine tools, I would be a happy camper. They are constantly spending money on testing, upgrading, monitoring and attempting to get the best they can from their machine tool investment. Their consistent objective is Six‐Sigma production quality.” An interesting thought …

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