2022
DOI: 10.32920/ryerson.14640162.v1
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Cognitive mapping links human factors to corporate strategies

Abstract: Human factors (HF) can improve business performance. Our objective is to harness individual tacit knowledge from senior directors about human factors as it relates to strategic goals and to make explicit their shared managerial thinking with an aim to identifying improvement opportunities using HF. Individual cognitive maps were drawn during one-hour interviews with seven senior directors of a large electronics firm. The maps were then merged on a common strategic goal of 'improving quality' into a group ma… Show more

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“…The tool could support the macroergonomics approach as described by Kleiner (2004), the integration of HF as identified by Dul and Neumann (2009), and the development of the HF discipline (Dul et al 2012;Norros 2014). The conversations within the organization can also help HF specialists to better appreciate how their knowledge is, and can be, integrated in other domains in the organization, such as Village, Salustri, and Neumann (2013) and Village, Salustri, and Neumann (2016) found with the use of cognitive mapping. These new understandings can help organizations find new ways to apply HF throughout their systems and contributes to the "organizational work" that many ergonomists are engaged in (Theberge and Neumann 2010).…”
Section: ) Discussionmentioning
confidence: 99%
“…The tool could support the macroergonomics approach as described by Kleiner (2004), the integration of HF as identified by Dul and Neumann (2009), and the development of the HF discipline (Dul et al 2012;Norros 2014). The conversations within the organization can also help HF specialists to better appreciate how their knowledge is, and can be, integrated in other domains in the organization, such as Village, Salustri, and Neumann (2013) and Village, Salustri, and Neumann (2016) found with the use of cognitive mapping. These new understandings can help organizations find new ways to apply HF throughout their systems and contributes to the "organizational work" that many ergonomists are engaged in (Theberge and Neumann 2010).…”
Section: ) Discussionmentioning
confidence: 99%