Cognitive Work Analysis: New Dimensions

Burns, Catherine M.

doi:10.1007/978-3-642-41145-8_1

Cited by 9 publications

(2 citation statements)

References 19 publications

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“…For example, in a process industry setting, process preparation and start-up, system cleaning and disturbance analysis would be typical process purpose-related functions (Naikar 2013). Similarly, in a healthcare system, prescribing and patient assessment would be purpose-related functions pertinent to maintaining patients' health (Burns 2012). Figure 2 shows a part representation of the abstraction hierarchy from the analysis of work environment management boundaries focusing on the functional purpose "work environment development".…”

Section: Functional Aspects Of Work Environment Developmentmentioning

confidence: 99%

Work environment development using cognitive work analysis’ decision ladders.

Suleiman

2023

EJWI

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The study aimed to create decision-making content for workplace work environment development, followed by a limited evaluation to determine the perception of the importance of the identified content in different sectors. Enforcement/administrative orders in workplace inspection reports were used as empirical infor-mation on workplaces. This information was used to design decision ladders, which form the second phase of cognitive work analysis, the activity analysis. The decision ladders, which support decision-making, cov-ered work functions identified in an earlier work domain analysis study, i.e., exposure prevention, organisa-tional management, competence realisation, workers’ empowerment, psychosocial work environment man-agement, and administration. Specified content of decision ladders for each function was used to prepare a questionnaire for evaluating the content validity for work environment development. Altogether, 29 items were identified as the content for work environment development. Statistical analysis of the limited evaluation showed no significant difference between the different sectors in their perceptions of the importance of the content in developing work environments. Similar sectoral perceptions' trends support the content utility and validity in work environment development. The procedure formulation step of the decision ladders, with the phrase “What steps are needed to...” applied preceding the identified content constructs, provides practical activities regarded as essential for work environment development. Using enforcement inspection reports as the basis for work environment development is a novel approach to addressing workplace safety and health management challenges. Further, the universal utility of the content allows for its implementation across sectors, allowing for workplace-specific decision-making on management measures.

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Section: Functional Aspects Of Work Environment Developmentmentioning

confidence: 99%

Work environment development using cognitive work analysis’ decision ladders.

Suleiman

2023

EJWI

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“…Furthermore, many new extensions to this phase of SOCA as well as broader discussions of teams have been provided. The primary emphasis in these CWA extensions has been on understanding interconnections between people—primarily in terms of teams (Ashoori & Burns, ; Ashoori, Burns, d'Entremont, & Momtahan, ; Burns, ), social networks (Houghton, Baber, Stanton, Jenkins, & Revell, ), collaborative work requirements (Burns, Torenvliet, Chalmers, & Scott, ), and communities (Euerby & Burns, ; ). The individual as a fundamentally social construct remains underemphasized.…”

Section: Introductionmentioning

confidence: 99%

Varieties of being “social”: Cognitive work analysis, symbolic interactionism, and sociotechnical systems

Kant

2018

Hum Ftrs & Erg Mfg Svc

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Cognitive work analysis (CWA) is a prominent framework for analyzing and modeling cognitive work in sociotechnical systems. It derives from both engineering-and psychological-based approaches for the study of human knowing and acting in technological contexts. Nonetheless, in its current form, the social dimension of CWA is underdeveloped. This study extends CWA as a requirements gathering framework for sociotechnical systems in terms of a broader meaning of "social," derived from interpretive sociology. Specifically, this is achieved by providing convergence to the approaches of CWA, symbolic interactionism (SI) and sociotechnical systems. To achieve this convergence, CWA is extended in two significant ways. First, deriving from a hermeneutic (interpretive) viewpoint of SI, the ethnographic analysis is conducted. Along with this first extension, the fourth phase of CWA, Social, Organizational and Cooperation Analysis, is also extended using a hermeneutic mesh.These various concepts are demonstrated using an example of research in the work domain of small-scale (micro and nano) robotics. K E Y W O R D S cognitive work analysis (CWA), ethnography, hermeneutic mesh (HM), hermeneutics, small-scale (micro and nano) robotics, sociotechnical systems, symbolic interactionism (SI)

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