“…This eliminated another 18 studies (Table 2). Garner, Goldberg, and Pou (2017), Gilfoil, Aukers, and Jobs (2015), Jones, Borgman, and Ulusoy (2015), Kim, Dwivedi, Zhang, and Jeong (2016), Mirza (2014), Nicoli and Papadopoulou (2017), Shemi andProcter (2018), Valos, Haji Habibi, Casidy, Driesener, andMaplestone (2016) are B2C studies. Mauroner (2016) investigates social media impact in the creative process and Sanakulov et al (2018) verify how salespeople use social media Source: Adapted from Hoon (2013) The selected studies for the meta-synthesis are listed in Table 3.…”