Communicating telecom fraud risk in anti-telefraud messages: The effects of metaphorical frames on attitudes

Abstract

IntroductionWith the frequent occurrences of telecom fraud crimes in China, it is very necessary and urgent to carry out effective anti-telefraud risk communication. In the present study, we investigated the role of metaphorical framing in shaping people’s attitudes toward telecom fraud in anti-telefraud messages through two experiments.MethodsParticipants (N = 547, Experiment 1; N = 604, Experiment 2) were randomly assigned to war-framing, disease-framing, or issue-framing conditions. They were asked to read anti-telefraud messages where metaphorical frames were realized through multiple metaphorical expressions in Experiment 1 and relatively shorter messages where metaphorical frames were only instantiated through one metaphorical word in Experiment 2.Results The results showed that participants without prior experience with telecom fraud perceived severity as significantly higher in the war-framing condition than in the issue-framing condition. Besides, the framing effects were only detected in Experiment 2 where the short anti-telefraud message with limited metaphorical information was provided.DiscussionThe study reveals that even one metaphorical word is sufficient to build a framework for thinking about complex concepts, like telecom fraud, and prior experience with a certain risk can serve as a moderator of metaphorical framing on people’s risk perceptions. It is also found that the effectiveness of metaphors may be more salient in the genres of a short length such as anti-telefraud banners. The study can shed light on public legal educators whose job is to use effective ways to communicate telecom fraud risk to citizens.

The landslide’s conceptualizing economic decline and its framing effect: Mandarin evidence

“…However, this study also showcases the metaphorical framing effect as well as potential factors influencing the framing effect (Liu and Chen, 2023).…”

“…In the case of anti-telefraud communication, when telefraud is framed as disease, war, or issue, the war-framed telefraud poses more severity than the issue-framed one to participants without fraud experiences. However, this study also showcases the metaphorical framing effect as well as potential factors influencing the framing effect ( Liu and Chen, 2023 ).…”

“…A comprehensive study of the aforementioned metaphors of different frames for crime ( Thibodeau and Boroditsky, 2011 ), depression ( Reali et al, 2016 ), cancer ( Hendricks et al, 2018 ), COVID-19 ( de Saint Preux and Blanco, 2021 ; Zhang et al, 2022 ), migration ( Benczes and Ságvári, 2022 ), anti-immigration ( Hart, 2021 ), climate change ( Flusberg et al, 2017 ), telecom fraud risk ( Liu and Chen, 2023 ), price trend ( Morris et al, 2007 ), and their respective strong, weak, or non-existent framing effects demonstrates that the results of metaphorical framing effect can vary and are inconsistent, which necessitates further research into this linguistic and psychological phenomenon.…”