Communication in health work during the COVID-19 pandemic

Rodrigues, Maria Eunice Nogueira Galeno; Belarmino, Adriano da Costa; Custódio, Lívia Lopes; Gomes, Ilvana Lima Verde; Júnior, Antônio Rodrigues Ferreira

doi:10.17533/udea.iee.v38n3e09

Cited by 21 publications

(31 citation statements)

References 18 publications

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“…The main goal of HCO was considered to provide high-quality care to patients and meet their needs and expectations during an outbreak such as COVID-19 [ 96 ]. Moreover, dialog and listening to health demands in COVID-19-suspected patients was highlighted as the foremost step in the flows of care and guidance [ 134 ].…”

Section: Discussionmentioning

confidence: 99%

A systematic review: the dimensions to evaluate health care performance and an implication during the pandemic

Amer

Hammoud

Khatatbeh

et al. 2022

BMC Health Serv Res

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Background The balanced scorecard (BSC) has been implemented to evaluate the performance of health care organizations (HCOs). BSC proved to be effective in improving financial performance and patient satisfaction. Aim This systematic review aims to identify all the perspectives, dimensions, and KPIs that are vital and most frequently used by health care managers in BSC implementations. Methods This systematic review adheres to PRISMA guidelines. The PubMed, Embase, Cochrane, and Google Scholar databases and Google search engine were inspected to find all implementations of BSC at HCO. The risk of bias was assessed using the nonrandomized intervention studies (ROBINS-I) tool to evaluate the quality of observational and quasi-experimental studies and the Cochrane (RoB 2) tool for randomized controlled trials (RCTs). Results There were 33 eligible studies, of which we identified 36 BSC implementations. The categorization and regrouping of the 797 KPIs resulted in 45 subdimensions. The reassembly of these subdimensions resulted in 13 major dimensions: financial, efficiency and effectiveness, availability and quality of supplies and services, managerial tasks, health care workers' (HCWs) scientific development error-free and safety, time, HCW-centeredness, patient-centeredness, technology, and information systems, community care and reputation, HCO building, and communication. On the other hand, this review detected that BSC design modification to include external and managerial perspectives was necessary for many BSC implementations. Conclusion This review solves the KPI categorization dilemma. It also guides researchers and health care managers in choosing dimensions for future BSC implementations and performance evaluations in general. Consequently, dimension uniformity will improve the data sharing and comparability among studies. Additionally, despite the pandemic negatively influencing many dimensions, the researchers observed a lack of comprehensive HCO performance evaluations. In the same vein, although some resulting dimensions were assessed separately during the pandemic, other dimensions still lack investigation. Last, BSC dimensions may play an essential role in tackling the COVID-19 pandemic. However, further research is required to investigate the BSC implementation effect in mitigating the pandemic consequences on HCO.

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Section: Discussionmentioning

confidence: 99%

A systematic review: the dimensions to evaluate health care performance and an implication during the pandemic

Amer

Hammoud

Khatatbeh

et al. 2022

BMC Health Serv Res

View full text Add to dashboard Cite

show abstract

“…The main goal of HCOs was considered to provide high-quality care to patients and meet their needs and expectations during an outbreak like COVID 19 [100]. Moreover, the importance of dialogue and listening to health demands in COVID-19-suspected patients was highlighted as the main step in the flows of care and guidance [109].…”

Section: The Responsiveness and Communication Dimension In Covid-19mentioning

confidence: 99%

A Systematic Review: The Dimensions utilized in the Performance Evaluation of Healthcare- An Implication during the COVID-19 Pandemic

Amer

Hammoud

Khatatbeh

et al. 2021

Preprint

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This systematic review aims to identify the Key Performance Indicators (KPIs) which are the most frequently used and important in the Performance Evaluation (PE) of Health Care Organizations (HCOs). Also, it aimed to analyze the resulted Balanced Scorecard (BSC) dimensions during the Coronavirus Disease 2019 (COVID-19) era. This systematic review was prepared according to PRISMA guidelines. PubMed, Embase, Cochrane, and Google Scholar databases, as well as Google search engine, were inspected to find all implementations of BSC at HCOs until 20 September 2020. The Risk of Bias (RoB) was assessed for each included article. The eligible studies were 33, in which 36 BSC implementations were identified. The categorization and re-grouping of the 797 KPIs resulted in 13 major-dimensions: The financial, efficiency and effectiveness, availability and quality of supplies and services, managerial tasks, Health Care Workers (HCWs) scientific development error-free and safety, the time, HCW-centeredness, patient-centeredness, technology and information system, community care and reputation, HCO building, and the communication. Under them, 45 sub-dimension were identified. The high RoB in most implementations was due to the selection bias. None of the 36 BSC implementations was utilized during the COVID-19 pandemic. This review solves the dilemma of categorization differences among BSC implementations, which in turn will improve the data sharing and comparability among studies. A modification for the BSC design to include external and managerial perspectives is required. However, a lack of a comprehensive PE for HCOs during the pandemic was observed, so the resulted dimensions and KPIs are recommended for planning, monitoring, evaluation, and continuous improvement of HCOs. Many dimensions were negatively influenced by the pandemic. However, some dimensions still need further investigation. BSC dimensions have an essential role in tackling the COVID-19 pandemic and will help the health care managers to mitigate its consequences on HCOs.

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“…47 Norful et al 48 observed that nurses' communication and empathy skills declined as their workload increased and that good communication skills were associated with better performance. In another ED study, Rodrigues et al 49 reported that after trainings and meetings to improve nursing care activities and restructure communication among the staff, ED dynamics improved significantly and the health care team demonstrated better cooperation and harmony. In a quasiexperimental study conducted with nursing students and aiming to enhance emergency response capability, quality communication and having up-to-date information improved the students' professional development and had a favorable impact on their practitioner roles.…”

Section: Discussionmentioning

confidence: 99%

The Effects of Motivational Messages Sent to Emergency Nurses During the COVID-19 Pandemic on Job Satisfaction, Compassion Fatigue, and Communication Skills: A Randomized Controlled Trial

Goktas¹,

Gezginci²,

Kartal³

2022

Journal of Emergency Nursing

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Communication in health work during the COVID-19 pandemic

Cited by 21 publications

References 18 publications

A systematic review: the dimensions to evaluate health care performance and an implication during the pandemic

A systematic review: the dimensions to evaluate health care performance and an implication during the pandemic

A Systematic Review: The Dimensions utilized in the Performance Evaluation of Healthcare- An Implication during the COVID-19 Pandemic

The Effects of Motivational Messages Sent to Emergency Nurses During the COVID-19 Pandemic on Job Satisfaction, Compassion Fatigue, and Communication Skills: A Randomized Controlled Trial

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