Community Participation-Based Smart City Development

Supriyanto, Eko; Saputra, Jumadil; Rachmawati, Meida; Nugroho, Fibry Jati

doi:10.4108/eai.30-10-2021.2315776

Cited by 7 publications

(5 citation statements)

References 13 publications

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“…With these offices, exercises can be completed rapidly, for all intents and purposes and obviously productive for the encompassing region. Offices are all that can work with and speed up the execution of a business and are offices expected to do or work with a movement [6]. Emergency clinic offices are any area that offers great support to patients with complete offices.…”

Section: Theory Description Of Facilities Completenessmentioning

confidence: 99%

The Influence of Service Quality, Human Resources Competence and Facility Completeness towards Customers Satisfaction at Bhayangkara Hospital

Chandra¹,

Bratamanggala²

2023

Proceedings of the 2nd Multidisciplinary International Conference, MIC 2022, 12 November 2022, Semarang, Central Java, Indonesi

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This research aims to examine the factors that influence the customer satisfaction at Bhayangkara Hospital in Jakarta. The population of this research is the customer who becomes the patients who are on an outpatient basis at that hospital. Multiple linear regression analysis is used to determine the influence of service quality, human resources competence, and facilities completeness is hypothesized to influence towards customer satisfaction. The results of multiple linear regression analysis showed that the dominant factor that influence towards the customer satisfaction is human resources competence, followed by service quality and facilities completeness. The variables of this research are quite good in explaining customer satisfaction. The advice from the writer to the hospital management is that they should improve the quality of service, human resources competence, and facilities completeness continuously to increase the customer satisfaction that at the end it will make the Bhayangkara hospital win the competition in health service sector. Furthermore, such hospital management has to pay attention that although the achievement is already in 'good' level, it will be better if it gets the 'best' level.

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Section: Theory Description Of Facilities Completenessmentioning

confidence: 99%

The Influence of Service Quality, Human Resources Competence and Facility Completeness towards Customers Satisfaction at Bhayangkara Hospital

Chandra¹,

Bratamanggala²

2023

Proceedings of the 2nd Multidisciplinary International Conference, MIC 2022, 12 November 2022, Semarang, Central Java, Indonesi

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“…On the other hand, the community-based approach is not a recent idea since it is widely used in various sectors such as community involvement in tourism (Kayat & Nor Ashikin, 2006;Butler & Hinch, 2007;Lau, Kabu, Lobang, 2019), environmental issues and river management (Mullikin & Smith, 2002;Wismer, 2005;Ablah et al, 2016;Commodore et al, 2017); conflict and natural disasters (Maskrey, 1989;UNHCR, 2008;Kelman & Mercer, 2014;De la Poterie & Baudoin, 2015;Acosta et. al 2018;Abdul Rahman, 2018;Shafiei Moghaddam et al, 2023); health programme (South, et al, 2019;Shafiei Moghaddam et al, 2023) and urban development (Vidal, 1995;Supriyanto et al, 2021). Several other studies argue there is a need for the inclusion of the relevant stakeholders in the issue of river sanitation to alleviate river contamination (Piper, 2005;Weng, 2005;Carr, 2015;Sten Hansen & Mäenpää, 2008;Ismail et al, 2011;Sen, 2016;Saenchat, et al 2019;Ouyang, et al 2020).…”

Section: Community Concept and Community-based Approachmentioning

confidence: 99%

Elevating the Community-Based Approach towards River Management: A Case Study of Squatter's Community in Inanam-Likas River Basin in Sabah, Malaysia

Dollah,

Jafar,

Mohd Radzi

et al. 2023

IJG

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River pollution is one of the major threats to the environment worldwide, especially in developing countries such as Malaysia. Although numerous actions, policies and efforts to alleviate river pollution, the issue continues to hurt Malaysia’s environmental sustainability. Based on the case study of the Inanam-Likas river basin situated on the western coast of the state of Sabah, in East Malaysia, this paper proposes an integration of a more inclusive approach toward communities in river management. This paper suggests the inclusion approach in river management by squatter communities who are residents along the riverbanks as part of the stakeholders alongside governmental and non-governmental agencies. As such, this study introduces this approach as a community-based to the river management policy facilitated by the local authorities and other relevant agencies. Without community support, effective mitigation strategies and relevant policy toward river management, river pollution will continue to threaten environmental sustainability.

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“…Smart cities are anticipated to maximise human and natural resource potential. All stakeholders can play an active role Rachmawati et al, 2021b;Supriyanto et al, 2022) if they can be determined from the implementation to be precisely on target. In addition, providing services to the community, particularly digital services, can boost the community's economy and make it more advanced in physical and non-physical quality.…”

Section: Local Government and Community Readiness In Supporting The D...mentioning

confidence: 99%

Smart City development in “Nusantara”, the new capital of Indonesia: local government and community readiness

2023

hgeo

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The smart city concept must be implemented in Nusantara, the new capital of Indonesia. This study aims to define the concept of a smart city for "Nusantara" and assess the readiness of the local government and community. The primary data was collected using questionnaires, focus group discussions, and in-depth interviews. In addition, secondary data were extracted from the smart city master plan's design. The findings of this study are the concept of the smart city already known by most local government officials. The community and local government are enthusiastic and well-prepared to develop Nusantara Capital City and implement the smart city concept. In Nusantara Capital City, the potential of adequately managed human and natural resources becomes an asset and an opportunity for implementing the smart city concept. However, preparations must be made for various supporting factors, including physical infrastructure, digital infrastructure, human resources, the environment, disasters, and partnerships.

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Community Participation-Based Smart City Development

Cited by 7 publications

References 13 publications

The Influence of Service Quality, Human Resources Competence and Facility Completeness towards Customers Satisfaction at Bhayangkara Hospital

The Influence of Service Quality, Human Resources Competence and Facility Completeness towards Customers Satisfaction at Bhayangkara Hospital

Elevating the Community-Based Approach towards River Management: A Case Study of Squatter's Community in Inanam-Likas River Basin in Sabah, Malaysia

Smart City development in “Nusantara”, the new capital of Indonesia: local government and community readiness

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