“…Clinicians have reported that although many consultations can be safely managed by telephone, the remainder require in-person assessment, and both staff and patients have reported concerns about technological availability and skill (Greenhalgh et al, 2022). When used well, video consulting can overcome some of the drawbacks noted for telephone consulting, particularly around non-verbal communication and creating rapport (Donaghy et al, 2019;Payne and Clarke, 2023). For clinicians, these visual aspects may increase the quality and safety of consultations by allowing, for example, better checking of patient understanding, visual assessment of patients and better identification of safeguarding concerns (Atherton and Ziebland, 2016;Payne and Clarke, 2023).…”