2019
DOI: 10.1142/s1363919620500188
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Comparing Service, Product, and Process Innovations: Insights From the Internal Supply Chain Network of a European Steel Manufacturing Firm

Abstract: A case research approach is employed for investigating and comparing managerial perceptions of the three types of innovation (service, product, and process innovations) within the context of cross-functional network of a European steel manufacturing firm. The insights result in the development of a typology of innovation projects based on origin, context, scope, benefits, and degree of complexity. The findings embedded in Resource Based View and Service Dominant Logic, reveal divergent aspects of the three typ… Show more

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Cited by 2 publications
(3 citation statements)
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“…a strong and immediate interdependence relationship between coal, power, chemical, and I&S industries [ 106 ]. European companies, operating in a high-wage region, to compete try to create additional value, e.g., more and specialised variants of steel offered, highly sophisticated logistical services, and excellent after-sales service [ 54 ].…”
Section: Tis Key Elementsmentioning
confidence: 99%
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“…a strong and immediate interdependence relationship between coal, power, chemical, and I&S industries [ 106 ]. European companies, operating in a high-wage region, to compete try to create additional value, e.g., more and specialised variants of steel offered, highly sophisticated logistical services, and excellent after-sales service [ 54 ].…”
Section: Tis Key Elementsmentioning
confidence: 99%
“…The research also provided a few recommendations for the managers, e.g. necessity for cost and risk management, the importance of building interfaces, and relations with supplier partners and customers [ 54 ].…”
Section: Conclusion and Policy Implicationmentioning
confidence: 99%
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