Competence-Based Communication Design in Factories

Abstract

Purpose and problem. Today, business organisations are facing turbulent markets that are characterised by an increasing individualisation of products and customer specifications. This desire for individualisation leads to a growing number of complex tasks to fulfil requirements. Those tasks require very different competencies that exceed the competencies and the knowledge of a single person. As a result, many people within the company have to work together to meet the requirements of the market and the customer and to be able to react fast on changes. For that to happen, the employees need to exchange a lot of information efficiently. Additionally the need to communicate effectively increases while working together, so there has to be an environment that supports efficient and effective communication processes.