Competency training of initial crew resource management course for cabin crew

Abstract

This research is a mixed method study with the following objectives. (1) To identify competencies training of initial crew resource management course. (2) To validate and rank order the CRM training competencies. (3) To examine significant differences between ranking results from two certain groups of respondents. Definition of training competency has been done through literature review and in depth interview of 20 CRM instructors, while order ranking of training competencies has been done through questionnaires of 9 levels of importance. Population are airline employees, 400 sample used can divided into two groups; group one consists of instructors, chief pursers and supervisors and group two is junior cabin crew. Results finding can be concluded as follows; training competencies consist of (1) knowledgeable and skillful instructor, (2) appropriate curriculum, (3) follow up and evaluation system (4) trainee qualification and self-efficacy, (5) knowledge of organization’s policies, procedures, guidelines and (6) sufficiency training facilities and training material. Rank order views from both groups were not much different, they rated knowledgeable and skillful instructor is the most important while sufficiency training facilities and training material was perceived least important.

Infection Prevention Performance among In-Flight Cabin Crew in South Korea

“…IP awareness could be improved through IP training [ 19 ]; however, cabin crew members had few opportunities to develop skills and attend structural educational courses on preparedness for endemic or epidemic infectious diseases, such as malaria, yellow fever, Ebola, and COVID-19 [ 55 ]. According to the Aviation Act, cabin crew should receive initial and periodic qualification training for flight duty [ 56 , 57 ]. These programs need to include specific IP performance training to improve awareness among cabin crew regarding infectious diseases.…”

Human Factors Considerations in Satellite Operations Human-Computer Interaction Technologies: A Review of Current Applications and Theory

“…Due to this complexity, human satellite operators and the spacecraft, or autonomous agent, function as a team [33]. While not explicitly stated, the concept of human operators and autonomous agents working together points to the idea of crew resource management (CRM), where both entities operate as a crew working toward a common goal [34,35,36,37]. Communication between the autonomous agent and humans exists within the environment, as seen in the human factors SHELL model where the liveware, hardware, and software work together [18].Complacency may occur due to automation bias when humans defer decision-making and authority to more complex autonomous agents [38].…”

“…CRM training levies an emphasis on communication [34,35,37,74]. CRM indoctrination focuses on members working as a team rather than a group of separate individuals working together [34].…”

“…CRM training levies an emphasis on communication [34,35,37,74]. CRM indoctrination focuses on members working as a team rather than a group of separate individuals working together [34]. CRM training operates with the acceptance that there will be a human error, and the proper way to react and mitigate the error is through effective CRM [80].…”

“…Increased automation has been shown to decrease sensory cueing, resulting in detrimental decreases in situational awareness during RPA operations [98,99]. RPA operations may benefit from CRM training to mitigate HITL fatigue and vigilance-induced error [34].RPA operations that do not adequately employ proper CRM create issues with air traffic control and crewed aircraft [35]. Loss of communications has been an issue when incorporating RPAs into the National Airspace System (NAS) [87].…”