Complex Pharmaceutical Care Intervention in Pulmonary Care

Abstract

Patients can be influenced effectively by the tailored intervention of pharmacists resulting in improved ability to cope with pulmonary medication and in fewer reported adverse effects and symptoms. Patients attributed these results to the intervention of the pharmacists.

Measurement of patient satisfaction with community pharmacy services: a review

“…after the delivery of intervention [39,40,42]. Most of the studies investigating satisfaction with cognitive services were randomised, 2 at patient level [48,49] and 2 at pharmacy level [45,46]. These cognitive service related studies either measured satisfaction pre and post service [46,47,49] or post-service only [45,48].…”

“…Administration modes ranged from self completion on site [42,44,47,51], provider/researcher administered either on site (face to face interviews) [28,32], or via telephone [40,41,46], or mailed [30,34,39,43,45,[47][48][49][50]. One innovative study reported the use of trained volunteer patients as 'mystery shoppers' to assess and report their satisfaction with services provided by different health care professionals [36].…”

“…All 24 studies included in this review, focussed on patient satisfaction as an outcome measured for either general [28][29][30][31][32][33][34][35][36][37][38] (46%), intervention [39][40][41][42][43][44] (25%) or cognitive [45][46][47][48][49][50][51] (29%) services. Apart from being measured as an outcome of a service, no studies reported research aimed at exploring purely patient satisfaction.…”

“…Seven studies investigating patient satisfaction with cognitive pharmacy services as their primary focus were included and reviewed [45][46][47][48][49][50][51]. Of these, five actually measured satisfaction with the cognitive services and have been detailed in Table 2, while two studies were aimed at developing and validating instruments to measure the pharmaceutical care domain [50,51].…”

“…Of these, five actually measured satisfaction with the cognitive services and have been detailed in Table 2, while two studies were aimed at developing and validating instruments to measure the pharmaceutical care domain [50,51]. The five studies measuring satisfaction with cognitive services used selfdeveloped ad hoc instruments [45][46][47][48]. This was probably due to the lack of an instrument which can measure the experience of such complex pharmaceutical services.…”