Comprehensive objective evaluation of IT process management based on COBIT and Balanced Scorecard

Abstract

Given the role of IT processes to enable business processes and achieve organizational objectives and in order to achieve optimal results from information technology investments and avoid waste of resources and the elimination of added activities and processes in the field of information technologies that have not added value in achieving the goals of information technology, the need to determine and prioritize comprehensive goal management processes and information technology is evident. Methodology: In this regard, according to the alignment of goals with the objectives of comprehensive business processes and information technology, as well as balance the goals of information technology in all aspects of the organization will be of great importance. For this purpose in this article the COBIT and the Balanced Scorecard were used to set goals and to prioritize the importance of goals, of the survey was carried out among experts and consultants certified by Iranian ICT guild organization and Friedman test was used. Results: Finally, comprehensive objectives of IT processes management were ranked within four perspectives “corporate”, “customer”,” internal”, “learning and growth , and were used in a case study of a Internet service provider company as a part of the evaluation model. Conclusion: According to the results of this research, can be prioritize objectives in each fundamental perspective of information technology processes management and allocated the most attention and resources to it.