Comunicação em saúde no Brasil

Abstract

O presente estudo teve como objetivo principal investigar as características dos serviços de comunicação em Saúde, a partir da Rede dos Conselhos das Secretarias Municipais de Saúde (Cosems) no Brasil. Trata-se de um estudo exploratório quantitativo e qualitativo do tipo participante, conduzido de 2014 a 2015, com amostra não probabilística. Foram aplicados questionários com as assessorias de comunicação em saúde dos municípios participantes e entrevistas com os gestores dos Conselhos de Secretários Municipais de Saúde (Cosems). Ao todo participaram 122 municípios, das quais somente dois núcleos da Rede possuíam diretoria de comunicação e 64,8% dos municípios não possuíam Assessoria de Comunicação. As instalações de trabalho dos comunicadores são precárias, os profissionais não têm estabilidade empregatícia, ocupam cargos comissionados e possuem pouca experiência na área. Os profissionais de comunicação realizam assessoramento direto aos secretários, não possuem assento nos conselhos gestores, tem comprometidas suas ações de planejamento, o que fragiliza os processos organizativos. É necessário construir uma agenda política estratégia de comunicação em saúde, fortalecimento dos processos de informação, educação e comunicação voltados para prevenção das doenças e promoção da saúde, compreendidos como um ideal ético-político-formativo a ser alcançado na direção cidades saudáveis solidária, democrática e socialmente justa.

Enfermagem e clientes hospitalizados: a comunicação em uma unidade militar

“…1 It is explained that the purpose of communication is to understand the world, in addition to relating and transforming oneself and the other. 2 It should be understood, within this thought, which, in health, communication is a very important process; paying attention to the way information is transmitted to users and family members, needing, on the part of the speaker, the concern to carry out adaptations in communication according to the level of understanding of who is receiving the message. It is believed that the relationship between transmitter and receiver is very important so that the content is fully understood by the receiver.…”

“…It is believed that the relationship between transmitter and receiver is very important so that the content is fully understood by the receiver. 2 It is pointed out that the essence of Nursing as a profession arose from caring for the other; therefore, it demonstrates that human relationships and communication are essential elements in care. It is detailed that the ability and sensitivity in communication are attributes recommended as humanized care, knowing how to listen, what and when to speak, sharing ideas and decisions are fundamental ingredients for the horizontal establishment of care.…”

Comunicação dos enfermeiros e paciente hospitalizado em um hospital militar

“…It is understood that people can communicate in many ways, for multiple reasons, with different people, 1 because the purpose of communication is to understand the world and to relate and transform oneself and the other. 2 It should be understood, within this thought, that, in health, communication is a very important process, needing to pay attention to the way information is transmitted to clients and family, requiring, from the speaker, the concern to perform adaptations in communication according to the level of understanding of who is receiving the message.…”

“…The relationship between transmitter and receiver in a connected way becomes extremely important so that the content is fully understood8understood by the receiver. 2 However, it is inferred from the literature that communication in the hospital environment is permeated by the low appreciation of interpersonal relationships, with the extensive formalization of communication. 3 It is believed that through an effective communication process, the Nursing team can inform and clarify various situations to the client and their families and identify needs that are not expressed by the clients' speech.…”

“…It is believed that, for a satisfactory development of teamwork, good communication is essential. 2 In the area of health, which is a peculiar service sector, there is potential communication to subsidize integral and humanized care and, therefore, it is inferred that this is a factor that deserves care in promoting safe care at all levels of care. 9 In view of the above, this research will use a theoretical basis to analyze the communication process between the Nursing team and the hospitalized client.…”