Conceptual Framework for a Service-Ecosystems Approach to Project Management

Actor-to-actor tensions influencing waste management in building refurbishment projects: a service ecosystem perspective

“…The tensions discussed in the article give insight in how interactions between different actors are performed and how the ecosystem adapts to changes in the environment. Applying a service ecosystems for project management and in this case waste of refurbishment projects, gives insight in the lifecycle and complexity across all levels, the nature of the different resources, the influence on and by social resources and the construction of relationships at the level of actor-to-actor (Vargo and Clavier 2015). Applying a service ecosystem perspective to project management draws attention to whom and what are integrating resources, meaning that all actors in the ecosystem are resource integrators and not only the main stakeholders (client, contractor, subcontractor) are integrating resources and exchange value (Vargo and Clavier 2015), but also other actors like government and societal actors.…”

“…From a service ecosystem perspective, the interactions on different levels between the ecosystem actors (on project, multiple projects and society levels) are connected and influenced by shared structures and governance mechanisms providing context for these interactions. These shared structures can be viewed as institutions like values, beliefs and traditions (Frow et al 2014;Vargo and Clavier 2015;Baron et al 2018). In project management these interactions are bound by multiple institutions that might be in conflict with each other (Vargo and Clavier 2015).…”

“…Some actors are key players in the ecosystem, while other actors can influence the system less. Vargo and Clavier (2015) developed a conceptual framework for applying a service logic and service ecosystem perspective on project management and projects. They discuss projects as social, complex and dynamic systems in which multiple actors actively participate to co-create value by integrating operand resources (Vargo and Clavier 2015).…”

“…material or in this case, waste. The perspective of service ecosystems for project management and in this case waste of refurbishment projects, gives insight in the lifecycle and complexity across all levels, the nature of the different resources, the influence on and by social resources and the construction of relationships at the level of actor-to-actor (Vargo and Clavier 2015). A network or service ecosystems approach has been used for studies concerning food waste (Baron et al 2018), but not for CDW.…”

“…However, for CDW the lifecycle of material to waste is more relevant and an approach focusing on the flow of knowledge and skills becomes important, i.e. a Service Dominant Logic (SD logic) (Vargo and Akaka 2012;Vargo and Clavier 2015). In this logic, services are defined as the application of specialized competences (knowledge and skills) through deeds, processes, and performances for the benefit of another entity or the entity itself (Vargo and Lusch 2014).…”