Conceptual Research Framework of Consumer Resilience to Privacy Violation Online

Abstract

This is a conceptual paper that aims to identify relevant approaches for assessing consumer resilience with regard to online privacy violation and to develop a research model suitable for subsequent empirical testing. Based on the relevant literature, we made a synthesis of theoretical approaches to individual resilience from diverse disciplines and in the next step we proposed a set of variables in the model to serve as determinants and behavioral consequences of consumer resilience with regard to online privacy violation. Finally, we offer the developed conceptual model for further scholarly debate and for future empirical verification from the research community.

Thriving, Not Just Surviving in Changing Times: How Sustainability, Agility and Digitalization Intertwine with Organizational Resilience

“…An exploratory conceptual research in order to fill the theoretical gaps highlighted in the previous section is the methodology followed in this study. This approach has already been widely applied in theoretical research in the organizational field [22,23]. Through a critical review of the literature, the existing knowledge of the relationship between resilience and sustainability in management practice was identified in order to design a conceptual model.…”

“…Resilience is an increasingly popular concept in both management practice and in scholarly research [30], encompassing not only the complexity of organizations, but also other contexts, for example, urban contexts [31,32]. It deals mainly with reactions to adversity and reflects the growing complexity and interdependence of socio-economic, financial and technological systems, the associated challenges for businesses and the need for solutions to deal with unexpected or unpredictable change [23]. According to [16,17,33,34], academic inquiry has been undertaken at organizational level as a response to external threats, employee-level resilience and strengths, but also at business models or supply chain levels in order to explore adaptability or design principles that reduce vulnerabilities and disruptions.…”

Otpornost Potrošača Na Narušavanje Online Privatnosti: Testiranje Mjerne Ljestvice

“…Budući da je istraživanje individualne otpornosti potrošača korisnika interneta u doba digitalizacije slabo zastupljeno u svjetskoj literaturi (vidjeti npr. Bhattacharyya & Belk, 2019;Torres & Augusto, 2019) i posve neistraženo područje ponašanja hrvatskih potrošača, razvoj modela i njegovo empirijsko testiranje nameću se kao prioritetni koraci za ispitivanje ove dimenzije ponašanja potrošača u digitalnom dobu (Budak, Rajh, Slijepčević & Škrinjarić, 2021).…”

Digital Resilience Among Individuals in School Education Settings: A Concept Analysis Based on a Scoping Review

“…For instance, Hua et al ( 11 ) proposed an economic resilient behavior model to study individual psychological resilience in the context of cyberterrorist attacks on financial systems. Equivalently, Budak et al ( 12 ) conducted a study that customers responded to online privacy violations and the behavioral implications of the stressful occurrence. Later, this concept was widely expanded into the human psychobehavioral aspect.…”

“…Some definitions agree that digital resilience is the technical capabilities of systems and infrastructure to show resilience ( 5 , 6 , 8 , 17 ). Other definitions take a behavioral change as they refer to digital resilience as technology adoption ( 4 , 12 , 16 , 18 ), yet the definition of digital resilience is either indistinct or inconsistent in different studies. In addition, in many cases, there is a general conflation between “digital literacy” and “digital resilience” ( 19 ).…”