Conceptualising Capabilities and Value Co-Creation in a Digital Business Ecosystem (DBE): A Systematic Literature Review

Tan, Chekfoung; Sunil, Dhakal; Binita, Ghale

doi:10.29333/jisem/7826

Cited by 7 publications

(9 citation statements)

References 55 publications

(118 reference statements)

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“…Vargo. Weiland, and Akaka, (2018), Wulf, Mettler, and Brenner, (2017) and Tan, Dhakal, and Ghale (2020) are in favor of this study’s findings. Business people and proactive customers will exploit the ecosystem’s power by collaborating innovatively with other actors in the ecosystem to facilitate the DD_SC for the co-creation of value through a social exchange (Vargo et al.…”

Section: Discussioncontrasting

confidence: 44%

“…Business people and proactive customers will exploit the ecosystem's power by collaborating innovatively with other actors in the ecosystem to facilitate the DD_SC for the co-creation of value through a social exchange (Vargo et al, 2018). Hence, the service ecosystem allows business people and customers to adapt swiftly by developing digital capabilities to respond to changing situations (Mustak & Pl e, 2020;Tan et al, 2020). Digital service capability allows business people to find mechanisms that will have easy social interactions with customers, like using applications to deliver services.…”

Section: Discussionmentioning

confidence: 99%

“…, 2018). Hence, the service ecosystem allows business people and customers to adapt swiftly by developing digital capabilities to respond to changing situations (Mustak & Plé, 2020; Tan et al. , 2020).…”

Section: Discussionmentioning

confidence: 99%

“…The effects of Covid19 made the ecosystem respond by adjusting system resources as well as integrating all actors within the system for co-creation of value by fasting DD_SC among business people and customers for easing the exchange process in service delivery (Tan, Dhakal, & Ghale, 2020;Vink et al, 2021). So, under service ecosystem perspectives, value co-creation is the outcome of the collaboration of actors who share tangible and intangible resources among themselves.…”

Section: Covid19 and The Development Of Digital Service Capabilitymentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

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Impact of Covid19 on the development of digital service capability for value co-creation: a mediating role of service ecosystem self-adjustment

Sakaya

2022

DTS

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PurposeThis study aims to examine the impact of Covid19 on service ecosystem self-adjustment (SES_SA) and additionally to explore the mediating role of SES_SA on the relationship between the Covid19 pandemic and the development of digital service capability (DD_SC).Design/methodology/approachData were drawn from 384 business people with the help of a survey questionnaire. The interrelation of the model was examined with the help of structural equation modeling (SEM) using bootstrapping measures in Smart-partial least square (PLS). Three constructs (Covid19, DD_SC and SES_SA) were found with the help of exploratory factor analysis (EFA). Convergent and discriminant validity were obtained through confirmatory factor analysis (CFA) using statistical package for the social sciences-analysis of a moment structures (SPSS-AMOS)-V.23.FindingsThere is a substantial impact of Covid19 on SES_SA and DD_SC. The investigation also discovered that SES_SA significantly impact DD_SC, whereas, Covid19 impact DD_SC indirectly through SES_SA. Age has a significant favorable influence on fear of Covid19.Research limitations/implicationsThere is scant literature linking SES_SA and the DD_SC.Practical implicationsThe study promotes understanding of the contribution of Covid19 and SES_SA in the DD_SC among business people to enhance value co-creation. Capitalizing on DD_SC will enhance customer experience, assist customers in decision-making, and foster digital economic growth.Originality/valueIt enlightens on the digital capabilities needed for creating and co-creating value. Most studies in this area are qualitative/conceptually based and have not studied this kind of interrelation. Hence, it’s the only quantitative study that has examined the inter-relations among Covid19, SES_SA and DD_SC using SEM. This study also offers comprehension of all theories used in this context by relating Covid19 effects to DD_SC.

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Section: Discussioncontrasting

confidence: 44%