Conflict Management in the Global Office during the COVID-19 Pandemic

Abstract

COVID-19 pandemic has changed all aspects of life. It causes conflict in some aspects, including working life in the global office. Employees have to work online. Job responsibilities must be fulfilled virtually. This paper aims to describe conflict management in the global office during the COVID-19 pandemic. This paper is a literature review. Literature was identified from the archives from PubMed and Elsevier databases. All the literature was published in 2020. the inclusion criteria were the literature should be peer-reviewed and related to the topic of the paper. Keywords were conflict, COVID-19, global office, and management. Challenges, uncertainty, and fear accompanied daily working activities. A virtual working routine might be intercepted with family life. When conflict arises, self-management has to be applied. Win and win solutions, open communication, and frequent negotiation can tackle conflict. Global collaboration can reduce the conflict during the COVID-19 pandemic.