Connection Between the Number of Complaints About Welding Suppliers and End Product Quality: The Case of Customized Welding Production

Abstract

Abstract:Although undesirable, manufacturing defects leading to complaints are almost inevitable in the production of manufactured products, and consideration of manufacturing quality is therefore an essential aspect of management of supply chains with multiple suppliers. This study evaluates the relationship between complaints about the end product and welding production in a multiple supplier chain. In the studied case, it was noticed that there is potential for improved welding production management by suppliers to increase profitability by decreasing the number of welding defects that cause complaints. This study shows one approach to analysis of the relation between complaints in the supply chain and their effect on the end product.

A New Approach to Manage Welding Quality in Supply Chain Networks: A Supplier Network Complaints Perspective

“…However, discrepancies in quality are common in production [48] and defects leading to complaints are almost inevitable in production involving a supply chain network context [49]. Managing complaints and complaint behaviour are notable factors in business relationships [50] and measuring of manufacturing performance [51].…”