Considering service strategy in ITIL V3 as a framework for IT Governance

Abstract

IT governance is the process by which decisions are made around IT investments. A well-matured IT governance framework is based on three major elements: structure, process and communication. In addition, there are four objectives that drives IT governance and must be covered in IT governance processes: IT value and alignment, accountability, performance measurement, and risk management.As we know Information Technology Infrastructure Library (ITIL) is a public framework that describes Best Practice in IT service management. Although some researchers have considered ITIL V2 as a part of their IT Governance framework, this paper claims that ITIL V3 (new publication of ITIL in 2007) and "Service Strategy" as the core of this publication, can provide a wellmatured framework for the governance of IT by covering all requirement of IT Governance.

Servicio y Gestión de las Tecnologías de la Información en las empresas // Service and Management of Information Technologies in companies

“…El gobierno de TI implica un sistema en el que todas las partes interesadas, incluyendo la junta, los clientes internos y áreas relacionadas, tales como las finanzas, tienen la información necesaria en el proceso de toma de decisiones. El gobierno de TI tiene que ver con el preparar, el hacer y la aplicación de decisiones relacionados con la TI en relación con los objetivos, procesos, personas y tecnología a nivel táctico o estratégico (Nabiollahi, A., & bin Sahibuddin, 2008).…”

Ict Governance: Literature Review and Survey in Northern Savonia

“…Secondly, we included (Table 2) the papers which are available in full versions, written in English, and published in scientific conference or journal papers. We selected 11 papers [11][12][13][14][15][16][17][18][19][20][21] which included a statement for IT governance and the abstract contained the term "IT management", "service management" or "enterprise architecture". There is one framework [21] where IT governance contains enterprise architecture and risk management, which are connected with program management, IT investment management and standards-policies-procedures by alignment of strategies, processes and applications.…”

“…The third finding is the conceptual view of the model for IT governance performance prediction where IT processes are evaluated by maturity indicators because it is "reasonable to believe that some of the IT governance maturity indicators are correlated with IT governance performance" [11]. Furthermore, performance is mentioned in the IT governance statements [12,15,20] as follows: "IT Governance is defined to be a subset discipline of Corporate Governance focused on information technology (IT) system s and their perf orm ance and risk management". [12] "IT governance is the process by which decisions are made around IT investments.…”

“…In addition, there are four objectives that drives IT governance and must be covered in IT governance processes: IT value and alignment, accountability, performance measurement, and risk management". [15] "IT governance includes the roles and responsibilities used to apply information systems and related technologies to manage and support the organization's functions. These roles and responsibilities of IT governance fall into three domains: the IT department, the users, and management.…”

IT Governance Implementation: The Determinant Factors

“…None of the definitions reflect all of the elements of the framework, possibly indicating that authors do develop definitions to support their particular focus (Webb et al, 2006). The researchers identified several ITG definitions in many articles and books, with minor differences (Fasanghari et al, 2008;Grembergen and De Haes, 2008;Gerrard, 2010;Guney and Cresswell, 2010;Selig, 2008;Jacobson, 2009;Nabiollahi and Sahibuddin, 2008;Park et al, 2006;Simonsson and Ekstedt, 2006;Symons, 2005;Webb et al, 2006;Weill and Ross, 2004).…”